Ticketing Plus SLA Dashboards for Power BI
This blog is an update to our original Power BI reporting series posted here. We’ve made some updates to our Power BI Dashboard with support for improved error handling and the introduction of a new
The Optimal Microsoft Teams Ticketing System for IT Teams
As businesses rely more on Microsoft Teams for their daily operations, integrating a ticketing system within this platform can significantly enhance IT support processes. Among the available solutions, Tikit stands out. Let’s delve into why
How End Users Work with a Service Desk
In today’s hybrid work environment, it is critical to both productivity and the overall employee experience to deliver your end user the technology solutions that work with them rather than against them. Employees want technology
Video: A Microsoft 365 Service Desk
Want to learn more about Tikit? Check out this demo video and try Tikit in a 14-day free trial. We are so confident in Tikit’s capabilities, we’ll set it up for free to ensure you are getting the most
Tikit Webinar: The Future of Microsoft Service Management
This is a recording from the Tikit webinar held on April 18, 2023 in which the Tikit team discusses the Future of Microsoft Service Management. In this presentation, the future of Tikit is unveiled and
How Agents Work with a Service Desk
Applications, software and systems are a necessary part of making a business functional. From accounting software to pay your employees, coding programs to build your product, a CRM system to enable sales to build a
5 Reasons Why Your Business Needs a Ticketing System
There are a few major benefits of having a ticketing system for your business. Read on for everything you need to know about why you should invest in one.
Why Every Department Benefits from a Service Desk
Traditionally, most employees of an organization look at IT as a “Service” where you can report technology issues and ask for things such as software to be installed or access to file locations. Although this
How to Save Time with Automated Service Desk Replies
While the growth of automation has enabled unprecedented agility and efficiency, it can also amount to a lot more work for IT teams. Every time someone has to interact with a business system, they may
How to Find the Right Size IT Ticketing System for Your Organization
Hybrid work models are in use in more than 60% of high-growth companies. Remote and hybrid work models can benefit your business in many ways. They also bring challenges. One challenge is IT service management
