Tikit Web App: Organize IT Service Desk Work the Way You Want
There’s a lot going on in an IT service desk. Analysts always have their hands full, and one of the ways Tikit can help is by removing obstacles in your workday. So, based on your
6 Things You Should Know About a Microsoft Teams Ticketing System
Microsoft Teams became a fast-growing app during the pandemic. It gained 95 million users in 2020 and now boasts 145 million daily active users. It facilitates conversation and collaboration, which makes it an efficient host
Hey Tech Support: Use AI Deflection to Do More, With Time to Chat
AI deflection can save tech support a lot of time–and help IT deliver greater value. Here’s why you need it, and why you should try Tikit.
Create Custom Dashboards with Help Desk Data. Here’s How.
This is blog is part 2 in a 2-part series designed to help you create dashboards using your ticketing data. In part 1, we showed you how to use our Power BI Template for quick visuals. In part 2, we’ll get more creative charting results
How to Create a Ticketing Dashboard in Microsoft Teams using Power BI
This is blog is part 1 in a 2 part series designed to help you create dashboards with your ticketing data. You’ll get an assist from our Power BI Template to help you get started.
Improve Employee Experience Using a Microsoft Teams Ticketing System
Companies that invest in total experience stand to gain competitive advantage in 2021 and beyond. This trend, which centers on the improvement of customer, user, multi and employee experience, is one for the long haul,
How to Relieve Your Support Ticket Backlog
If you often run with a large support ticket backlog, how do you reduce the queue? These sure fire tips are guaranteed to help you out.
Introducing Tikit Attachments: Share Visuals for Easier Problem-Solving
Microsoft Teams makes reaching people easy, but sometimes sharing a visual is the best way to communicate. This is especially true when a colleague is trying to describe a problem to IT. In these situations,
What Is a Conversational Ticketing System?
There is nothing more important than having a good IT support team when you’re working with technology. If something goes wrong or you need help figuring out how a certain function works, then support is
Ticket Management System: A Beginner’s Guide
You’re committed to external customer service, but what about the internal service your employees are receiving? Recent help desk data reveals it takes teams 24-hours on average to respond to support tickets. Does this stat seem a
