How to Create and Apply Tikit Templates
In part one of our Tikit template series, we discussed how and why you should use Tikit templates. In part two, we will guide you through the process of creating templates and how to use
Reduce Paperwork in Your Ticketing Process with Tikit Templates
Tikit Template Series Part 1: When and Why You Should Use Tikit Templates Want to improve employee and analyst experience along with overall service desk efficiency? Tikit templates help you take a giant step forward
2021 Recap: Top Tikit Features to Improve Productivity
We don’t want you to miss out on the different ways Tikit simplifies ticketing and help desk management. Though many features are currently in development, we’ve rounded up our current holy grail essentials that you
New Ticket Templates and Knowledge Base Enhancements for Smart Response and Routing
When it comes to ticketing and help desk management, wouldn’t your job be easier if you could gather more information up front before a ticket is even created? Now you can. We’ve implemented some pivotal
Improve the Way You Search, Filter, Triage and Manage Ticket History
Here at Tikit, we’re constantly looking for ways to improve your experience managing ticketing and helpdesk operations. We’re excited to show you new flexible functionality to support your workstyle and workflow. New Tikit Feature
Tikit Web App: Organize IT Service Desk Work the Way You Want
There’s a lot going on in an IT service desk. Analysts always have their hands full, and one of the ways Tikit can help is by removing obstacles in your workday. So, based on your
Hey Tech Support: Use AI Deflection to Do More, With Time to Chat
AI deflection can save tech support a lot of time–and help IT deliver greater value. Here’s why you need it, and why you should try Tikit.
Create Custom Dashboards with Help Desk Data. Here’s How.
This is blog is part 2 in a 2-part series designed to help you create dashboards using your ticketing data. In part 1, we showed you how to use our Power BI Template for quick visuals. In part 2, we’ll get more creative charting results
How to Create a Ticketing Dashboard in Microsoft Teams using Power BI
This is blog is part 1 in a 2 part series designed to help you create dashboards with your ticketing data. You’ll get an assist from our Power BI Template to help you get started.
Introducing Tikit Attachments: Share Visuals for Easier Problem-Solving
Microsoft Teams makes reaching people easy, but sometimes sharing a visual is the best way to communicate. This is especially true when a colleague is trying to describe a problem to IT. In these situations,
