IT service desk analysts and admins aren’t the only beneficiaries of Tikit’s efficient ticketing process. End users also win, by being able to engage and get updates from a place of convenience. From where we
After working from home during the pandemic, 9 out of 10 employees would now like to see it as a permanent or, at least, a hybrid option. One tool that supports productivity wherever employees engage are virtual
The act of shuttering offices during the pandemic and being forced to work remotely seemed like a bleak proposition for many businesses. Reduced productivity was one of many concerns facing executives. But then the unexpected
Tikit is launching more enhancements to reduce disruption in your day and maintain momentum while you manage tickets. Whether you support hybrid or disparate devices, employees working hybrid schedules or reporting that requires additional data,
Communication platforms like Microsoft Teams and Slack served as lifelines during the pandemic. When many aspects of business were uncertain, there was a viable way for us to connect and accomplish tasks at hand. Now,
Who could imagine that employees’ return to the physical office would actually better support hybrid work? That’s the tack Microsoft is taking, with designs under construction and plans in motion to further bolster communications and
More than 86 percent of service teams attribute increased productivity to the use of a service desk system. And high growth service teams can’t do it alone: 51 percent depend on help desk systems. These systems tame
You’re certainly not alone if you’ve experienced struggle and failure in an IT service desk implementation. In our 11-year tenure of serving global enterprise customers, we’ve pinpointed the culprit, experimented to mitigate it and deliver
The classic way of doing things may be optimal, or it may be a bit more detailed than you may like. But without steps and process stages laid out, it might not be easy to
Design an office space the right way and people might be brought into conversations they wouldn’t have had otherwise. Architecture affects how you move in a physical space. But you might not realize that the
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