You Gain an Efficient, Intuitive AI-Powered Ticketing System We probably wouldn’t have thought of creating a ticket from a Microsoft Teams chat if Covid-19 pandemic shutdowns hadn’t forced companies to temporarily transform operations and transition
Since 2017, many businesses have used Microsoft Teams to communicate and collaborate. But now you can use it to operate an IT service desk. Microsoft products work really well with our integrated ticketing system. We’ll
July may be a little quiet on the Microsoft Teams front since Microsoft’s fiscal year ends on July 30, but it’s a good time for Teams administrators to check out new features and make a
Did you know that more than 1 million organizations use Microsoft Teams as their primary messaging platform, according to Business of Apps? In a market that is dominated by competitive software products, that’s pretty significant. Microsoft Teams is a communication
IT administrators are often the unsung hero in stories about the transformation and productivity Microsoft Teams enables. After all, proper set up and management helps organizations get the best value from the platform. If you
Research shows that on average people work 2.5 days from home, where they are not only emailing, they are also chatting with colleagues. Workspace chat spaces, provided by platforms like Microsoft Teams, are fulfilling the function of
It’s no secret that many employees prefer hybrid work or at least a more flexible work week, a change incited by the COVID-19 pandemic that many business leaders are still navigating. The challenge is that
What are the odds that your small business would be singled out for a cyberattack? Surprisingly high. In fact, 43 percent of cyberattacks are directed at small businesses, often focused on gaining access to sensitive
Many companies operating with remote and hybrid work schedules are attracting employees with desired skill sets, strengthening company culture and expanding technology infrastructure. They can get a stronger foothold, Forrester recently advised, by putting focus
Video conferencing saw a 535 percent rise in daily traffic in 2020, due to global shutdowns and stay-at-home mandates during the COVID-19 pandemic. Many companies had previously used communication platforms like Microsoft Teams for daily chatting, but
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