Partner FAQ

All deals need to be registered at team@cireson.com.  

No. We only offer annual subscriptions, paid in advance. 

Tikit by Cireson is only available on an annual subscription basis. Your subscription plan will auto-renew unless a Tikit admin cancels in advance of renewal date via the billing section of the Tikit web application.   

Subscriptions under $60,000 per year would need to be transacted directly with Tikit by Cireson. For an annual subscription over $60,000, you can buy through a partner with Net 30 terms. 

A) If the customer pays directly on a credit card, then Tikit by Cireson will pay the referral partner via wire within 15 business days. 

B) If the customer pays NET, then Tikit will pay the referral partner 30-days after payment is received. 

Tikit by Cireson notifies partner 60–days before a customer’s subscription renewal is due. 

Tikit by Cireson’s billing system is intended to allow customers to add more agent licenses in a self-service manner whenever they wish. This results in additional agent billing during the remainder of the customer’s annual subscription. Partners will receive credit for a customer renewal if the customer chooses to reset their billing term for a new 12-month term when adding additional agents. 

We are unable to provide discounts to non–profits. 

No, downgrades are not possible during the course of an annual subscription, only at the outset of a new 12-month term. The change must be made in advance of renewal by the admin. This is stated in our Terms of Service. 

Tikit requires the following Microsoft accessible infrastructure in place from the customer: 

• Azure/Entra. 
• Exchange Online for User Mailboxes. 
• Microsoft Teams. 
• Intune (if leveraging integration). 
• Excel (if leveraging integration). 
• Power BI (if leveraging integration). 
• Power Automate (if leveraging integration). 

There is no minimum license count to utilize Tikit by Cireson. We do, however, offer discounts for higher volume of agents. There is no charge for end users in Tikit, not working tickets via Tikit. 

Tikit offers 3 support options to help you adopt Tikit: 

1) US and EMEA based support via phone, email or online chat for general questions and reporting issues. APAC support is available via email.  

2) Free setup, configuration  and cross-training (approximately 1-2 hours of time).  

3) The Services teams offers paid consulting for a full implementation. Customers can expect assistance in setting up all the core functionality and advanced features such as templates, KB articles, Power Automate flows, custom Power BI reports and more. 

Partner margins are paid on the net value of subscription. 

All Tikit support options can be viewed in the Tikit Support Center here.