Asynchronous Work May Be the Best Way to Engage Teams
Asynchronous work helps teams interact and collaborate more effectively, and the right tools help execute it. Find out how!
A Guide to IT Service Management (ITSM)
IT Service Management (ITSM) is a popular methodology for a good reason. It provides structure and process for IT service delivery, so that organizations benefit from more efficient operations. A well-implemented IT Service Management system offers
3 Ways Service Desks Can Improve Employee Experience
It’s not just a job for HR or leadership–IT service desks also improve employee experience. We’ve listed three ways to start.
What is Ticketing System Software? A Complete Guide.
Computers have been integral to business operations since the 1980s, giving companies and individuals the ability to accomplish more than would be possible manually. But relying on computers does open up potential disruption due to
Upcoming Microsoft Teams Transcription Update is Valuable. Here’s Why.
Microsoft Teams transcriptions are a valuable resource that supports productivity—especially for companies with hybrid or remote employees. Find out more about transcriptions’ value and an upcoming feature update.
How to Use a Microsoft 365 Ticketing System
“Have you tried turning it off and on again?” Famously quoted from The IT Crowd, a sitcom set in a late 2000s-era IT support office, this question pokes fun at the often effective instruction from
How are You Executing ITSM Continual Improvement?
Check out examples of ITSM continual improvement via internal team collaboration and an AI-powered Microsoft 365 service desk solution.
5 Ways to Optimize a Microsoft Teams Video Conference
In the age of working from home, video conference is the new way to meet. Here are five ways to ensure that your team gets the absolute most out of your meetings.
Avoid Common IT Ticket Handling Mishaps with AI-based Teams Ticketing
IT service desks provide structure to ticket handling, and process really matters when it comes to creating a smooth-running operation. Even so, the service desk team can still get tripped up with redundancy, delays and
Looking for an Email Ticketing System? Microsoft Teams Ticketing is Better
At the beginning of the COVID-19 pandemic, Microsoft Teams had around 32 million daily active users. But by 2021, that number had jumped to 145 million. The pandemic, it seems, elevated Microsoft Teams to businesses around
