Applications, software and systems are a necessary part of making a business functional. From accounting software to pay your employees, coding programs to build your product, a CRM system to enable sales to build a
The ability to execute necessary business tasks and get service desk support when needed are critical to an efficient organization. But what is not efficient is having to input your filters each time you want
There are a few major benefits of having a ticketing system for your business. Read on for everything you need to know about why you should invest in one.
Traditionally, most employees of an organization look at IT as a “Service” where you can report technology issues and ask for things such as software to be installed or access to file locations. Although this
While the growth of automation has enabled unprecedented agility and efficiency, it can also amount to a lot more work for IT teams. Every time someone has to interact with a business system, they may
Hybrid work models are in use in more than 60% of high-growth companies. Remote and hybrid work models can benefit your business in many ways. They also bring challenges. One challenge is IT service management
This blog is an update to our original Power BI reporting series posted here. Whether you’re new or joined us within the last two years, Tikit has grown in its capability and feature set. With
Regardless of whether end users are working remote, hybrid or in-house schedules, they need flexibility to execute business tasks—and get tech support—wherever they are working. Tikit just launched a new Add Request feature that enriches
Only 36 percent of American employees feel engaged at work, according to a recent Gallup survey. But some of the best ticketing systems use specific features and functionality to improve end user experience and create
Service desk request approvals might not be an obvious contender for improvements or automation. The communication delays associated with informing stakeholders and securing sign-off could be accepted as part of the process. But approvals done
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