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The Power of Reporting in IT Service Management: A Guide to Demonstrating Success and Measuring Performance
The Importance of Reporting in IT Service Management In the world of IT Service Management (ITSM), reporting plays a crucial role in demonstrating success and …
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Microsoft Expert Community Sessions: Jasper Oosterveld
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft …
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Power BI and Excel Updates: More Datapoints to Tasks, Approvals and Requesters
A key component to a successful IT Service Management (ITSM) solution is being able to measure and demonstrate success through actionable data reporting. For Tikit, …
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Tikit’s Power Automate Connector Gets an Upgrade
Now live, updates to Tikit’s Power Automate Connector which enables customers to automatically receive even more flexibility to controlling Tickets, their respective Lifecycles and automating …
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Tikit’s New File Attachment Enhancements Improve the User Experience
When it comes to seeking quick and efficient resolution to service issues and requests, being able to provide attachments easily is critical to success. While …
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Microsoft Expert Community Sessions: João Ferreira
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft …
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To filter by topic select a category below:
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- Artificial Intelligence
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- Microsoft 365
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- Teams Ticketing
- All
- Artificial Intelligence
- IT Service Desk
- Microsoft 365
- Product Updates + Features
- Reporting + Analytics
- Security
- Teams Ticketing
Introducing Tikit’s Multi-Department Picker: Triaging Made Simple
As an end user looking to submit requests via Tikit, the Tikit Virtual Agent is a one stop shop for all requests. However, if you’re …
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Introducing Tikit’s New Affected Users and Collaborators Features
In a traditional ticketing process, a single employee submit a ticket to get help. This ticket exists independent of any other end users regardless of …
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Updates to Power BI and Excel Dashboards: Ticketing, SLAs and Lifecycle
It’s that time again. The time to provide updates to our Power BI and Excel Dashboards. We’ve recently released updates simultaneously to our Power BI …
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Experts Live Europe 2023 Recap: Unveiling the Power of Tikit in Prague
The cobblestone streets of Prague recently resonated with the sounds of tech discussions, product demos and enthusiastic networking as Experts Live Europe 2023 took center …
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Tikit Exhibiting at Experts Live Europe 2023
Experts Live Europe is a community-driven IT conference with a focus on Microsoft cloud, datacenter, security and modern workplace solutions. Bringing together professionals looking to …
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Tikit Has Successfully Completed Their SOC 2 Type 2 Attestation
Following an extensive audit to validate the efficacy of our governance, risk management, and compliance controls, Team Tikit is excited to announce the latest in …
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