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Microsoft Expert Community Sessions: Karoliina Kettukari & Amanda Sterner
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft …
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The Power of Reporting in IT Service Management: A Guide to Demonstrating Success and Measuring Performance
The Importance of Reporting in IT Service Management In the world of IT Service Management (ITSM), reporting plays a crucial role in demonstrating success and …
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Microsoft Expert Community Sessions: Jasper Oosterveld
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft …
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Power BI and Excel Updates: More Datapoints to Tasks, Approvals and Requesters
A key component to a successful IT Service Management (ITSM) solution is being able to measure and demonstrate success through actionable data reporting. For Tikit, …
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Tikit’s Power Automate Connector Gets an Upgrade
Now live, updates to Tikit’s Power Automate Connector which enables customers to automatically receive even more flexibility to controlling Tickets, their respective Lifecycles and automating …
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Tikit’s New File Attachment Enhancements Improve the User Experience
When it comes to seeking quick and efficient resolution to service issues and requests, being able to provide attachments easily is critical to success. While …
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- Product Updates + Features
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Why Employees Prefer to Work in Microsoft Teams
In today’s hybrid work environment, employees need a central hub to communicate, collaborate and manage their work efficiently. Microsoft Teams has emerged as a popular …
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A Video Guide to Ticket Automation in Tikit
With any IT Service Management solution, the key to seamless support and efficiency is automating processes when possible. Human bandwidth is limited and there are …
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A Video Guide to Reporting in Tikit
With any IT solution implemented in your organization, you want to demonstrate success and report on specific KPIs. With Tikit, reporting is available right out-of-the-box …
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Understanding the Benefits of IT Service Management (ITSM)
IT Service Management (ITSM) is a critical part of any successful business. It is the process of managing the delivery of IT services to employees …
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Introducing Multi-Department Mailboxes: Ticket Routing Without Barriers
Recently, we launched a new feature in Tikit called Multi-Department Picker which improves the triage experience and reduces triage efforts by giving employees the option …
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Introducing Tikit’s Multi-Department Picker: Triaging Made Simple
As an end user looking to submit requests via Tikit, the Tikit Virtual Agent is a one stop shop for all requests. However, if you’re …
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- Artificial Intelligence
- IT Service Desk
- Microsoft 365
- Product Updates + Features
- Reporting + Analytics
- Security
- Teams Ticketing
Video: Ticketing Built for Microsoft Teams
Microsoft Teams is a valuable tool used across organizations for collaboration and communication. But what if it could be so much more? Teams is the …
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Webinar: Introducing the New Tikit Virtual Agent
Director of Product Management Adam Dzyacky gave us a closer look at the new Tikit Virtual Agent during today’s webinar. Tune in to see Tikit …
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Tikit Webinar Recap: Two Service Desk Options Built to Serve Your IT Ticketing Needs
You’re certainly not alone if you’ve experienced struggle and failure in an IT service desk implementation. In our 11-year tenure of serving global enterprise customers, …
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Improve the Way You Search, Filter, Triage and Manage Ticket History
Here at Tikit, we’re constantly looking for ways to improve your experience managing ticketing and helpdesk operations. We’re excited to show you new flexible functionality …
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