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Tikit’s New File Attachment Enhancements Improve the User Experience
When it comes to seeking quick and efficient resolution to service issues and requests, being able to provide attachments easily is critical to success. While …
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Microsoft Expert Community Sessions: João Ferreira
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft …
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Maximizing Efficiency: The Benefits of Automation in IT Service Management Explained
Introduction to Automation in IT Service Management In today’s fast-paced and technology-driven world, the effective management of IT services is crucial for the success of …
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The Impact of ITSM Solutions on the Employee Experience
In today’s fast-paced business environment, Information Technology Service Management (ITSM) plays a crucial role in ensuring the smooth operation of IT services within an organization. …
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Tikit by Cireson Available on Microsoft AppSource and Teams Store
SAN DIEGO, California, USA — February 27, 2024 — Tikit by Cireson, conversational ticketing built for Microsoft Teams, is available on Microsoft AppSource, an online …
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Boosting Business Productivity: The Top 10 Microsoft Teams Apps You Need to Know
Discover the top 10 Microsoft Teams apps that can supercharge your business productivity! From project management to communication tools, this article will explore the must-have …
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Understanding the Benefits of IT Service Management (ITSM)
IT Service Management (ITSM) is a critical part of any successful business. It is the process of managing the delivery of IT services to employees …
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Introducing Multi-Department Mailboxes: Ticket Routing Without Barriers
Recently, we launched a new feature in Tikit called Multi-Department Picker which improves the triage experience and reduces triage efforts by giving employees the option …
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Introducing Tikit’s Multi-Department Picker: Triaging Made Simple
As an end user looking to submit requests via Tikit, the Tikit Virtual Agent is a one stop shop for all requests. However, if you’re …
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Introducing Tikit’s New Affected Users and Collaborators Features
In a traditional ticketing process, a single employee submit a ticket to get help. This ticket exists independent of any other end users regardless of …
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Updates to Power BI and Excel Dashboards: Ticketing, SLAs and Lifecycle
It’s that time again. The time to provide updates to our Power BI and Excel Dashboards. We’ve recently released updates simultaneously to our Power BI …
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Experts Live Europe 2023 Recap: Unveiling the Power of Tikit in Prague
The cobblestone streets of Prague recently resonated with the sounds of tech discussions, product demos and enthusiastic networking as Experts Live Europe 2023 took center …
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- Microsoft 365
- Product Updates + Features
- Reporting + Analytics
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Improve the Way You Search, Filter, Triage and Manage Ticket History
Here at Tikit, we’re constantly looking for ways to improve your experience managing ticketing and helpdesk operations. We’re excited to show you new flexible functionality …
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