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A Letter from Leadership… Reflecting on Inc.’s “Best Workplaces” Recognition
We here at Cireson are thrilled to be recognized as one of Inc.’s “Best Workplaces” for 2024! This prestigious accolade is a testament to our …
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Cireson Recognized on Inc.’s Annual List of Best Workplaces for 2024
SAN DIEGO, Calif., June 18, 2024 – Cireson, the experts in Microsoft Service Management and a Gold Certified Microsoft partner, has been named to Inc.’s …
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Tikit Virtual Agent Expands Capabilities with Multiple KB Responses
Those leveraging Tikit’s artificial intelligence (AI) know that the first step to self-service, apart from building Knowledge Articles or Custom Forms, is getting the Tikit …
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Streamline Your DevOps with Tikit and Azure DevOps Integration
In today’s fast-paced development environment, efficiency and seamless workflows are key to staying ahead. Imagine having a single pane of glass where you users can …
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Tikit’s New Notification Center Gives Users More Control Over Teams Messages
When working in Microsoft Teams, it is paramount to be able to manage notifications across all projects, requests and tasks that you’re involved in. The …
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Cireson Continues to Prioritize Compliance for Tikit with SOC 2 Achievement
SAN DIEGO, Calif., May 20, 2024 – Cireson, the experts in Microsoft Service Management and a Gold Certified Microsoft partner, today announces another successful completion …
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Maximizing Efficiency: The Benefits of Automation in IT Service Management Explained
Introduction to Automation in IT Service Management In today’s fast-paced and technology-driven world, the effective management of IT services is crucial for the success of …
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The Impact of ITSM Solutions on the Employee Experience
In today’s fast-paced business environment, Information Technology Service Management (ITSM) plays a crucial role in ensuring the smooth operation of IT services within an organization. …
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Boosting Business Productivity: The Top 10 Microsoft Teams Apps You Need to Know
Discover the top 10 Microsoft Teams apps that can supercharge your business productivity! From project management to communication tools, this article will explore the must-have …
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Why Do Non-IT Departments Need an ITSM Tool
IT Service Management (ITSM) refers to the process of designing, delivering, managing and improving the way IT is used within an organization. ITSM tools are …
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How to Use Power Automate Easily with Copilot Integration
Understanding Power Automate and Copilot Introduction to Power Automate Power Automate is a powerful automation tool that allows users to create workflows to automate repetitive …
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Compliance Milestone: Completion of HIPAA and GDPR Compliance Efforts
In today’s technically driven world, security and compliance must be at the forefront for all organizations. According to a 2023 report from The Thomas Reuters …
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A Video Guide to Working in the Tikit Web Portal
Tikit is a Microsoft-aligned ITSM Platform built for your existing Microsoft investment. Tikit is designed to enable your employees to work HOW and WHERE they …
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A Video Guide to Ticketing in Microsoft Teams
Microsoft Teams is where your employees already communicate and collaborate, therefore it makes sense to centralize ticketing in Teams as well. Tikit is a Microsoft-aligned …
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Webinar: The Power of a Microsoft-Centric IT Service Management Solution
This is a replay of Tikit’s webinar on November 7, 2023. This webinar was guest hosted by Stephen Rose. Stephen is a Microsoft veteran with …
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Tikit Plans Designed for Your Ticketing Needs
Tikit is a transformative Microsoft 365 ITSM SaaS solution. It offers functionality ranging from simple ticketing in Microsoft Teams to a full blown ITSM solution …
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Video: A Microsoft 365 Service Desk
Want to learn more about Tikit? Check out this demo video and try Tikit in a 14-day free trial. We are so confident in Tikit’s capabilities, we’ll set it …
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Tikit Webinar: The Future of Microsoft Service Management
This is a recording from the Tikit webinar held on April 18, 2023 in which the Tikit team discusses the Future of Microsoft Service Management. …
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