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Tikit by Cireson Announces Winners of the Tikit ITSM Awards
SAN DIEGO, Calif., July 22, 2024 – Tikit by Cireson, the leading Microsoft-aligned IT Service Management (ITSM) platform, today announces the winning organizations for the …
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Microsoft Expert Community Sessions: Isidora Katanić & Femke Cornelissen
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft …
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Tikit Virtual Agent Provides Greater Customization with Help Card
When first introduced, Tikit Virtual Agent either helped your fellow employees create tickets or deflect tickets with answers to common questions using artificial intelligence that …
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Tikit Webinar Replay: Revving Up ITSM with OpenAI
Catch the replay of Tikit’s webinar from June 18, 2024 in which the team took an in-depth look at the Tikit product roadmap, where it’s …
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A Letter from Leadership… Reflecting on Inc.’s “Best Workplaces” Recognition
We here at Cireson are thrilled to be recognized as one of Inc.’s “Best Workplaces” for 2024! This prestigious accolade is a testament to our …
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Cireson Recognized on Inc.’s Annual List of Best Workplaces for 2024
SAN DIEGO, Calif., June 18, 2024 – Cireson, the experts in Microsoft Service Management and a Gold Certified Microsoft partner, has been named to Inc.’s …
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Tikit’s New Notification Center Gives Users More Control Over Teams Messages
When working in Microsoft Teams, it is paramount to be able to manage notifications across all projects, requests and tasks that you’re involved in. The …
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The Power of Reporting in IT Service Management: A Guide to Demonstrating Success and Measuring Performance
The Importance of Reporting in IT Service Management In the world of IT Service Management (ITSM), reporting plays a crucial role in demonstrating success and …
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Power BI and Excel Updates: More Datapoints to Tasks, Approvals and Requesters
A key component to a successful IT Service Management (ITSM) solution is being able to measure and demonstrate success through actionable data reporting. For Tikit, …
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Tikit’s Power Automate Connector Gets an Upgrade
Now live, updates to Tikit’s Power Automate Connector which enables customers to automatically receive even more flexibility to controlling Tickets, their respective Lifecycles and automating …
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Tikit’s New File Attachment Enhancements Improve the User Experience
When it comes to seeking quick and efficient resolution to service issues and requests, being able to provide attachments easily is critical to success. While …
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Maximizing Efficiency: The Benefits of Automation in IT Service Management Explained
Introduction to Automation in IT Service Management In today’s fast-paced and technology-driven world, the effective management of IT services is crucial for the success of …
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Microsoft Expert Community Sessions: Sara Fennah
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft …
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A Video Guide to ITIL Best Practices in Tikit
The IT Infrastructure Library (ITIL) framework is a set of best practices for managing IT services. It provides guidance on the design, development, delivery and …
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A Video Guide to Multi-Departments in Tikit
Tikit is a Microsoft-aligned IT Service Management (ITSM) platform built for the Microsoft cloud. However, while it is an IT solution, it is designed to …
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A Video Guide to How Users Work in Tikit
Tikit is a Microsoft-aligned ITSM Platform built for your existing Microsoft investment. Tikit is designed to enable your employees to work HOW and WHERE they …
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A Video Guide to Working in the Tikit Web Portal
Tikit is a Microsoft-aligned ITSM Platform built for your existing Microsoft investment. Tikit is designed to enable your employees to work HOW and WHERE they …
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A Video Guide to Ticketing in Microsoft Teams
Microsoft Teams is where your employees already communicate and collaborate, therefore it makes sense to centralize ticketing in Teams as well. Tikit is a Microsoft-aligned …
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