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- Teams Ticketing
Introducing Tikit Attachments: Share Visuals for Easier Problem-Solving
September 2, 2021
Microsoft Teams makes reaching people easy, but sometimes sharing a visual is the best way to communicate. This is especially true when a colleague is …
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What Is a Conversational Ticketing System?
August 27, 2021
There is nothing more important than having a good IT support team when you’re working with technology. If something goes wrong or you need help …
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Ticket Management System: A Beginner’s Guide
August 5, 2021
You’re committed to external customer service, but what about the internal service your employees are receiving? Recent help desk data reveals it takes teams 24-hours on average …
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Microsoft Teams Evolves into Platform, Supports App Integrations
July 29, 2021
With so much external change affecting everyday work, it makes sense that we’re seeking the ability to do more with the technology we have. Microsoft …
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Help Desk Ticketing Systems: An Explanation for Non-Techies
July 20, 2021
Did you know that manually dealing with a help desk ticket costs businesses $22 per instance? Costs like this are a huge reason businesses use help …
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How AI-Based Ticket Deflection Can Encourage Self-Service Support
July 17, 2021
Experts predict artificial intelligence augmentation will create $2.9 trillion in business value globally in 2021. One way artificial intelligence (AI) can create value for your …
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