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Microsoft Teams vs Slack: 5 Areas Where MS Teams Shines
Communication platforms like Microsoft Teams and Slack served as lifelines during the pandemic. When many aspects of business were uncertain, there was a viable way …
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Office Space: Leaders Plan Physical Work Areas and Hybrid Schedules with Flair
Who could imagine that employees’ return to the physical office would actually better support hybrid work? That’s the tack Microsoft is taking, with designs under …
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What Are the Benefits of a Microsoft Teams Ticketing System?
More than 86 percent of service teams attribute increased productivity to the use of a service desk system. And high growth service teams can’t do it alone: …
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Tikit Feature Update: Save Time Using Bulk Edit, Ticket Types and User UI
Your ideas and feedback spark new feature development at Tikit, and we’re rolling out new options that support efficient ticket management, data collection and end …
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Tikit Webinar Recap: Two Service Desk Options Built to Serve Your IT Ticketing Needs
You’re certainly not alone if you’ve experienced struggle and failure in an IT service desk implementation. In our 11-year tenure of serving global enterprise customers, …
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4 Ways IT Service Desks Can Better Support Hybrid Work
More than 72 percent of businesses recently surveyed by AT&T lack a strategy for hybrid work. And while there are shifts needed in leadership and …
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- Product Updates + Features
- Reporting + Analytics
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- Teams Ticketing
Project Management in Microsoft Teams: How to Delegate Like a Boss
Create an ownership recipe with Microsoft Teams, Planner Tasks & Power Automate Have you ever pinged someone in Teams with a quick request, only to find that it’s been forgotten about? Or worse, you forgot …
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Ticket Management: How to Conquer Your Support Ticket Queue
Did you know that 56% of people worldwide have stopped using a company because of bad customer service? Now, imagine the ramifications of having hundreds of …
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Why Microsoft Teams is an Ideal Help Desk Solution and How to Start Using It
Microsoft Teams works incredibly well as the foundation of your ticketing solution or help desk, because it’s part of your Microsoft 365 investment—a tool most businesses have. Both employees and IT …
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