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4 Ways IT Service Desks Can Better Support Hybrid Work
More than 72 percent of businesses recently surveyed by AT&T lack a strategy for hybrid work. And while there are shifts needed in leadership and …
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ITIL (Complex) IT Service Desk Process vs. Tikit via Microsoft Teams
The classic way of doing things may be optimal, or it may be a bit more detailed than you may like. But without steps and …
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Best Practices for Building a Custom Form in Tikit
We recently introduced Adaptive Cards as a key structure in Tikit templates and custom forms. They are easy to work with, plus they help administrators, …
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Tikit Architecture: Why it Feels Like You’re Working in Microsoft Teams
Design an office space the right way and people might be brought into conversations they wouldn’t have had otherwise. Architecture affects how you move in …
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Tikit Web App and Email Enhancements Help You Work Smarter and Faster
Tikit helps you work faster in new ways, so that you can accomplish more wherever you are working. There are cool enhancements and new features …
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How to Improve Employee Engagement
In a world with a significant labor shortage, businesses want to retain employees now more than ever. Employees play critical roles in your company; without them, …
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- Artificial Intelligence
- IT Service Desk
- Microsoft 365
- Product Updates + Features
- Reporting + Analytics
- Security
- Teams Ticketing
Ticket Management: How to Conquer Your Support Ticket Queue
Did you know that 56% of people worldwide have stopped using a company because of bad customer service? Now, imagine the ramifications of having hundreds of …
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Why Microsoft Teams is an Ideal Help Desk Solution and How to Start Using It
Microsoft Teams works incredibly well as the foundation of your ticketing solution or help desk, because it’s part of your Microsoft 365 investment—a tool most businesses have. Both employees and IT …
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