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Office Space: Leaders Plan Physical Work Areas and Hybrid Schedules with Flair
Who could imagine that employees’ return to the physical office would actually better support hybrid work? That’s the tack Microsoft is taking, with designs under …
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What Are the Benefits of a Microsoft Teams Ticketing System?
More than 86 percent of service teams attribute increased productivity to the use of a service desk system. And high growth service teams can’t do it alone: …
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Tikit Feature Update: Save Time Using Bulk Edit, Ticket Types and User UI
Your ideas and feedback spark new feature development at Tikit, and we’re rolling out new options that support efficient ticket management, data collection and end …
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Tikit Webinar Recap: Two Service Desk Options Built to Serve Your IT Ticketing Needs
You’re certainly not alone if you’ve experienced struggle and failure in an IT service desk implementation. In our 11-year tenure of serving global enterprise customers, …
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4 Ways IT Service Desks Can Better Support Hybrid Work
More than 72 percent of businesses recently surveyed by AT&T lack a strategy for hybrid work. And while there are shifts needed in leadership and …
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ITIL (Complex) IT Service Desk Process vs. Tikit via Microsoft Teams
The classic way of doing things may be optimal, or it may be a bit more detailed than you may like. But without steps and …
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- Artificial Intelligence
- IT Service Desk
- Microsoft 365
- Product Updates + Features
- Reporting + Analytics
- Security
- Teams Ticketing
Ticket Management System: A Beginner’s Guide
You’re committed to external customer service, but what about the internal service your employees are receiving? Recent help desk data reveals it takes teams 24-hours on average …
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Microsoft Teams Evolves into Platform, Supports App Integrations
With so much external change affecting everyday work, it makes sense that we’re seeking the ability to do more with the technology we have. Microsoft …
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Help Desk Ticketing Systems: An Explanation for Non-Techies
Did you know that manually dealing with a help desk ticket costs businesses $22 per instance? Costs like this are a huge reason businesses use help …
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How AI-Based Ticket Deflection Can Encourage Self-Service Support
Experts predict artificial intelligence augmentation will create $2.9 trillion in business value globally in 2021. One way artificial intelligence (AI) can create value for your …
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Project Management in Microsoft Teams: How to Delegate Like a Boss
Create an ownership recipe with Microsoft Teams, Planner Tasks & Power Automate Have you ever pinged someone in Teams with a quick request, only to find that it’s been forgotten about? Or worse, you forgot …
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Ticket Management: How to Conquer Your Support Ticket Queue
Did you know that 56% of people worldwide have stopped using a company because of bad customer service? Now, imagine the ramifications of having hundreds of …
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