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Tikit Webinar Recap: Two Service Desk Options Built to Serve Your IT Ticketing Needs
You’re certainly not alone if you’ve experienced struggle and failure in an IT service desk implementation. In our 11-year tenure of serving global enterprise customers, …
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4 Ways IT Service Desks Can Better Support Hybrid Work
More than 72 percent of businesses recently surveyed by AT&T lack a strategy for hybrid work. And while there are shifts needed in leadership and …
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ITIL (Complex) IT Service Desk Process vs. Tikit via Microsoft Teams
The classic way of doing things may be optimal, or it may be a bit more detailed than you may like. But without steps and …
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Best Practices for Building a Custom Form in Tikit
We recently introduced Adaptive Cards as a key structure in Tikit templates and custom forms. They are easy to work with, plus they help administrators, …
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Tikit Architecture: Why it Feels Like You’re Working in Microsoft Teams
Design an office space the right way and people might be brought into conversations they wouldn’t have had otherwise. Architecture affects how you move in …
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Tikit Web App and Email Enhancements Help You Work Smarter and Faster
Tikit helps you work faster in new ways, so that you can accomplish more wherever you are working. There are cool enhancements and new features …
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- All
- Artificial Intelligence
- IT Service Desk
- Microsoft 365
- Product Updates + Features
- Reporting + Analytics
- Security
- Teams Ticketing
Help Desk Ticketing Systems: An Explanation for Non-Techies
Did you know that manually dealing with a help desk ticket costs businesses $22 per instance? Costs like this are a huge reason businesses use help …
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How AI-Based Ticket Deflection Can Encourage Self-Service Support
Experts predict artificial intelligence augmentation will create $2.9 trillion in business value globally in 2021. One way artificial intelligence (AI) can create value for your …
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Project Management in Microsoft Teams: How to Delegate Like a Boss
Create an ownership recipe with Microsoft Teams, Planner Tasks & Power Automate Have you ever pinged someone in Teams with a quick request, only to find that it’s been forgotten about? Or worse, you forgot …
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Ticket Management: How to Conquer Your Support Ticket Queue
Did you know that 56% of people worldwide have stopped using a company because of bad customer service? Now, imagine the ramifications of having hundreds of …
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Why Microsoft Teams is an Ideal Help Desk Solution and How to Start Using It
Microsoft Teams works incredibly well as the foundation of your ticketing solution or help desk, because it’s part of your Microsoft 365 investment—a tool most businesses have. Both employees and IT …
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