Experience Teams Ticketing Today
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What is the Current Stage of Your IT Service Desk?
May 3, 2022
Together, people, process and technology create a strong IT service desk. There is often an evolution: first, an effort to organize requests, create a flow …
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7 Ways That Tikit (with MS Teams) Increases Employee Productivity
April 28, 2022
The act of shuttering offices during the pandemic and being forced to work remotely seemed like a bleak proposition for many businesses. Reduced productivity was …
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Tikit Features Spotlight: Intune, Email Ticketing, Ticket Types & Advanced Integrations
April 25, 2022
Tikit is launching more enhancements to reduce disruption in your day and maintain momentum while you manage tickets. Whether you support hybrid or disparate devices, …
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Microsoft Teams vs Slack: 5 Areas Where MS Teams Shines
April 21, 2022
Communication platforms like Microsoft Teams and Slack served as lifelines during the pandemic. When many aspects of business were uncertain, there was a viable way …
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Office Space: Leaders Plan Physical Work Areas and Hybrid Schedules with Flair
April 19, 2022
Who could imagine that employees’ return to the physical office would actually better support hybrid work? That’s the tack Microsoft is taking, with designs under …
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What Are the Benefits of a Microsoft Teams Ticketing System?
April 14, 2022
More than 86 percent of service teams attribute increased productivity to the use of a service desk system. And high growth service teams can’t do it alone: …
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To filter by topic select a category below:
- All
- Artificial Intelligence
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- Teams Ticketing
All
- All
- Artificial Intelligence
- IT Service Desk
- Microsoft 365
- Product Updates + Features
- Reporting + Analytics
- Security
- Teams Ticketing
What Is a Conversational Ticketing System?
August 27, 2021
There is nothing more important than having a good IT support team when you’re working with technology. If something goes wrong or you need help …
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Ticket Management System: A Beginner’s Guide
August 5, 2021
You’re committed to external customer service, but what about the internal service your employees are receiving? Recent help desk data reveals it takes teams 24-hours on average …
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Microsoft Teams Evolves into Platform, Supports App Integrations
July 29, 2021
With so much external change affecting everyday work, it makes sense that we’re seeking the ability to do more with the technology we have. Microsoft …
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Help Desk Ticketing Systems: An Explanation for Non-Techies
July 20, 2021
Did you know that manually dealing with a help desk ticket costs businesses $22 per instance? Costs like this are a huge reason businesses use help …
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How AI-Based Ticket Deflection Can Encourage Self-Service Support
July 17, 2021
Experts predict artificial intelligence augmentation will create $2.9 trillion in business value globally in 2021. One way artificial intelligence (AI) can create value for your …
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Project Management in Microsoft Teams: How to Delegate Like a Boss
July 15, 2021
Create an ownership recipe with Microsoft Teams, Planner Tasks & Power Automate Have you ever pinged someone in Teams with a quick request, only to find that it’s been forgotten about? Or worse, you forgot …
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