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Tikit Product Update: Merge Tickets, Relate Tickets and Create SLAs
The more ticket data you have, the better you can communicate about underlying issues and create plans for improvements (like introducing automation). But the trick …
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4 Ways IT Service Management (ITSM) Can Relieve Digital Overload
Employee experience is an important topic many companies are addressing via meaningful work, supportive management, positive work environment, growth opportunity and trust in leadership. But …
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6 Tips for Using a Workspace Chat in Microsoft Teams
Research shows that on average people work 2.5 days from home, where they are not only emailing, they are also chatting with colleagues. Workspace chat spaces, provided …
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Is AI the Key to Relieving Digital Exhaustion and Creating Work-Life Balance?
It’s no secret that many employees prefer hybrid work or at least a more flexible work week, a change incited by the COVID-19 pandemic that …
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6 Tips for Secure File Storage for Your Business
What are the odds that your small business would be singled out for a cyberattack? Surprisingly high. In fact, 43 percent of cyberattacks are directed …
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4 Ways Managers Can Support Hybrid Work Employees
Many companies operating with remote and hybrid work schedules are attracting employees with desired skill sets, strengthening company culture and expanding technology infrastructure. They can …
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To filter by topic select a category below:
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- All
- Artificial Intelligence
- IT Service Desk
- Microsoft 365
- Product Updates + Features
- Reporting + Analytics
- Security
- Teams Ticketing
Create Custom Dashboards with Help Desk Data. Here’s How.
This is blog is part 2 in a 2-part series designed to help you create dashboards using your ticketing data. In part 1, we showed you how to use our Power BI Template for …
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How to Create a Ticketing Dashboard in Microsoft Teams using Power BI
This is blog is part 1 in a 2 part series designed to help you create dashboards with your ticketing data. You’ll get an assist …
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Improve Employee Experience Using a Microsoft Teams Ticketing System
Companies that invest in total experience stand to gain competitive advantage in 2021 and beyond. This trend, which centers on the improvement of customer, user, …
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How to Relieve Your Support Ticket Backlog
If you often run with a large support ticket backlog, how do you reduce the queue? These sure fire tips are guaranteed to help you …
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The Future of Hybrid Work? It’s Flexible, Collaborative and Hinges on Microsoft Teams
Perhaps one of the most unexpected changes from the pandemic is the consensus employees feel about the need for greater flexibility in when and how …
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This Simple Microsoft Teams Trick Will Make You Infinitely More Productive
Blame the pandemic, the permanent shift to a remote workplace or simply the addition of much-needed features. Whatever it may be, the one thing that …
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