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Is AI the Key to Relieving Digital Exhaustion and Creating Work-Life Balance?
May 24, 2022
It’s no secret that many employees prefer hybrid work or at least a more flexible work week, a change incited by the COVID-19 pandemic that …
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6 Tips for Secure File Storage for Your Business
May 19, 2022
What are the odds that your small business would be singled out for a cyberattack? Surprisingly high. In fact, 43 percent of cyberattacks are directed …
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4 Ways Managers Can Support Hybrid Work Employees
May 17, 2022
Many companies operating with remote and hybrid work schedules are attracting employees with desired skill sets, strengthening company culture and expanding technology infrastructure. They can …
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What Are the Benefits of Video Conferencing?
May 9, 2022
Video conferencing saw a 535 percent rise in daily traffic in 2020, due to global shutdowns and stay-at-home mandates during the COVID-19 pandemic. Many companies had previously …
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Tikit Feature Update: End User Portal, Tikit Virtual Agent, Email Ticketing
May 9, 2022
IT service desk analysts and admins aren’t the only beneficiaries of Tikit’s efficient ticketing process. End users also win, by being able to engage and …
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7 Tips for Using Communication Platforms for Business Meetings
May 5, 2022
After working from home during the pandemic, 9 out of 10 employees would now like to see it as a permanent or, at least, a hybrid option. …
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- Artificial Intelligence
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- Microsoft 365
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- Reporting + Analytics
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How to Create a Ticketing Dashboard in Microsoft Teams using Power BI
October 8, 2021
This is blog is part 1 in a 2 part series designed to help you create dashboards with your ticketing data. You’ll get an assist …
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Improve Employee Experience Using a Microsoft Teams Ticketing System
October 5, 2021
Companies that invest in total experience stand to gain competitive advantage in 2021 and beyond. This trend, which centers on the improvement of customer, user, …
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How to Relieve Your Support Ticket Backlog
September 22, 2021
If you often run with a large support ticket backlog, how do you reduce the queue? These sure fire tips are guaranteed to help you …
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The Future of Hybrid Work? It’s Flexible, Collaborative and Hinges on Microsoft Teams
September 14, 2021
Perhaps one of the most unexpected changes from the pandemic is the consensus employees feel about the need for greater flexibility in when and how …
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This Simple Microsoft Teams Trick Will Make You Infinitely More Productive
September 9, 2021
Blame the pandemic, the permanent shift to a remote workplace or simply the addition of much-needed features. Whatever it may be, the one thing that …
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Introducing Tikit Attachments: Share Visuals for Easier Problem-Solving
September 2, 2021
Microsoft Teams makes reaching people easy, but sometimes sharing a visual is the best way to communicate. This is especially true when a colleague is …
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