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6 Tips for Secure File Storage for Your Business
What are the odds that your small business would be singled out for a cyberattack? Surprisingly high. In fact, 43 percent of cyberattacks are directed …
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4 Ways Managers Can Support Hybrid Work Employees
Many companies operating with remote and hybrid work schedules are attracting employees with desired skill sets, strengthening company culture and expanding technology infrastructure. They can …
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What Are the Benefits of Video Conferencing?
Video conferencing saw a 535 percent rise in daily traffic in 2020, due to global shutdowns and stay-at-home mandates during the COVID-19 pandemic. Many companies had previously …
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Tikit Feature Update: End User Portal, Tikit Virtual Agent, Email Ticketing
IT service desk analysts and admins aren’t the only beneficiaries of Tikit’s efficient ticketing process. End users also win, by being able to engage and …
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7 Tips for Using Communication Platforms for Business Meetings
After working from home during the pandemic, 9 out of 10 employees would now like to see it as a permanent or, at least, a hybrid option. …
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What is the Current Stage of Your IT Service Desk?
Together, people, process and technology create a strong IT service desk. There is often an evolution: first, an effort to organize requests, create a flow …
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- Product Updates + Features
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6 Things You Should Know About a Microsoft Teams Ticketing System
Microsoft Teams became a fast-growing app during the pandemic. It gained 95 million users in 2020 and now boasts 145 million daily active users. It …
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Hey Tech Support: Use AI Deflection to Do More, With Time to Chat
AI deflection can save tech support a lot of time–and help IT deliver greater value. Here’s why you need it, and why you should try …
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Create Custom Dashboards with Help Desk Data. Here’s How.
This is blog is part 2 in a 2-part series designed to help you create dashboards using your ticketing data. In part 1, we showed you how to use our Power BI Template for …
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How to Create a Ticketing Dashboard in Microsoft Teams using Power BI
This is blog is part 1 in a 2 part series designed to help you create dashboards with your ticketing data. You’ll get an assist …
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Improve Employee Experience Using a Microsoft Teams Ticketing System
Companies that invest in total experience stand to gain competitive advantage in 2021 and beyond. This trend, which centers on the improvement of customer, user, …
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How to Relieve Your Support Ticket Backlog
If you often run with a large support ticket backlog, how do you reduce the queue? These sure fire tips are guaranteed to help you …
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