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How to Choose the Right IT Service Desk for Your Business
If you manage an IT service desk, you know how complicated it is to manage everything that comes up in a given day. It’s unpredictable, …
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Tikit Product Update: Merge Tickets, Relate Tickets and Create SLAs
The more ticket data you have, the better you can communicate about underlying issues and create plans for improvements (like introducing automation). But the trick …
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4 Ways IT Service Management (ITSM) Can Relieve Digital Overload
Employee experience is an important topic many companies are addressing via meaningful work, supportive management, positive work environment, growth opportunity and trust in leadership. But …
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6 Tips for Using a Workspace Chat in Microsoft Teams
Research shows that on average people work 2.5 days from home, where they are not only emailing, they are also chatting with colleagues. Workspace chat spaces, provided …
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Is AI the Key to Relieving Digital Exhaustion and Creating Work-Life Balance?
It’s no secret that many employees prefer hybrid work or at least a more flexible work week, a change incited by the COVID-19 pandemic that …
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6 Tips for Secure File Storage for Your Business
What are the odds that your small business would be singled out for a cyberattack? Surprisingly high. In fact, 43 percent of cyberattacks are directed …
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How Should You Set Up and Organize Microsoft Teams?
Flexibility is Microsoft Teams’ star quality. Not only does it connect people via calls and chats, it also helps them collaborate using multifaceted features. But …
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New Microsoft Teams Features Unveiled at Microsoft Ignite 2021
Microsoft has released more than 300 Microsoft Teams features during the past year, but at last week’s Microsoft Ignite 2021, the new innovations revealed centered …
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Tikit Web App: Organize IT Service Desk Work the Way You Want
There’s a lot going on in an IT service desk. Analysts always have their hands full, and one of the ways Tikit can help is …
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6 Things You Should Know About a Microsoft Teams Ticketing System
Microsoft Teams became a fast-growing app during the pandemic. It gained 95 million users in 2020 and now boasts 145 million daily active users. It …
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Hey Tech Support: Use AI Deflection to Do More, With Time to Chat
AI deflection can save tech support a lot of time–and help IT deliver greater value. Here’s why you need it, and why you should try …
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Create Custom Dashboards with Help Desk Data. Here’s How.
This is blog is part 2 in a 2-part series designed to help you create dashboards using your ticketing data. In part 1, we showed you how to use our Power BI Template for …
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