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Tikit goes further with @Mentions, Agent specific processes, Email Attachment Filtering, KB/Template Links, and Improved Agent Chat experiences
Increased collaboration As an aligned Service Management tool, Tikit continues to expand into Microsoft’s collaboration platform by introducing one of the highest requested roadmap features …
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Tikit by Cireson Sponsors Experts Live Europe and UK
We are excited to announce that Tikit by Cireson is the official sponsor for both Experts Live Europe and Experts Live UK. What is Experts Live? Experts Live is …
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Microsoft Expert Community Session: Automate the Onboarding of Employees using Microsoft Entra ID Governance
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft …
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Exploring the Underutilized Features of Tikit: Maximizing Your Service Desk Efficiency
In today’s fast-paced business environment, service desk efficiency can make or break an organization’s operational success. Yet, many companies are not fully leveraging the tools …
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Microsoft Expert Community Sessions: Stoyan Chalakov
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft …
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Tikit KB Improvements and OpenAI
Tikit Virtual Agent continues to grow with new functionality for everyone’s Knowledge Base. Whether you need to create Agent only specific articles, place articles in …
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- All
- Artificial Intelligence
- IT Service Desk
- Microsoft 365
- Product Updates + Features
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- Teams Ticketing
Exploring the Underutilized Features of Tikit: Maximizing Your Service Desk Efficiency
In today’s fast-paced business environment, service desk efficiency can make or break an organization’s operational success. Yet, many companies are not fully leveraging the tools …
Read More →
Tikit KB Improvements and OpenAI
Tikit Virtual Agent continues to grow with new functionality for everyone’s Knowledge Base. Whether you need to create Agent only specific articles, place articles in …
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Tikit Virtual Agent Provides Greater Customization with Help Card
When first introduced, Tikit Virtual Agent either helped your fellow employees create tickets or deflect tickets with answers to common questions using artificial intelligence that …
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A Letter from Leadership… Reflecting on Inc.’s “Best Workplaces” Recognition
We here at Cireson are thrilled to be recognized as one of Inc.’s “Best Workplaces” for 2024! This prestigious accolade is a testament to our …
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Tikit Virtual Agent Expands Capabilities with Multiple KB Responses
Those leveraging Tikit’s artificial intelligence (AI) know that the first step to self-service, apart from building Knowledge Articles or Custom Forms, is getting the Tikit …
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Streamline Your DevOps with Tikit and Azure DevOps Integration
In today’s fast-paced development environment, efficiency and seamless workflows are key to staying ahead. Imagine having a single pane of glass where you users can …
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Top IT Service Desk Pain Points and How Tikit Solves Them
Experience all that Tikit has to offer, free for 14-days.
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- All
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Streamline Your DevOps with Tikit and Azure DevOps Integration
In today’s fast-paced development environment, efficiency and seamless workflows are key to staying ahead. Imagine having a single pane of glass where you users can …
Read More →
Microsoft Expert Community Sessions: Karoliina Kettukari & Amanda Sterner
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft …
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Microsoft Expert Community Sessions: Jasper Oosterveld
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft …
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Microsoft Expert Community Sessions: João Ferreira
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft …
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Microsoft Expert Community Sessions: Giuliano De Luca
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft …
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Tikit Webinar: Turbocharge Business Processes with Power Automate
This is a recording from the Tikit webinar held on February 6, 2024. In this webinar, the team discusses the latest updates to the Power …
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- Teams Ticketing
Cireson Announces Their New Enterprise Level Plan for Cloud-Based Service Desk Tikit
SAN DIEGO, July 18, 2023 — Cireson, the experts in Microsoft Service Management and a Gold Certified Microsoft partner, today announced the release of their new …
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