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Looking for an Email Ticketing System? Microsoft Teams Ticketing is Better
At the beginning of the COVID-19 pandemic, Microsoft Teams had around 32 million daily active users. But by 2021, that number had jumped to 145 million. …
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Are End Users Satisfied? Improving IT Service Desk Surveys
When you’re in the groove of working and resolving tickets, getting end user (or requester) feedback may seem like a tricky problem. Once the issue …
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How Microsoft Teams Inspired Our Microsoft Teams Service Desk Solution
You Gain an Efficient, Intuitive AI-Powered Ticketing System We probably wouldn’t have thought of creating a ticket from a Microsoft Teams chat if Covid-19 pandemic …
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How to Choose the Right IT Service Desk for Your Business
Managing an IT service desk can be complicated. You need to communicate effectively with end users, route tickets to various specialists or groups, address tickets …
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Is Your IT Service Desk Really Helping Employees Be More Productive?
We naturally talk a lot about efficiency that technology affords us, but the IT service desk might better serve end users—and support employee experience—by prioritizing …
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What Can a Microsoft Teams Ticketing System Do for You?
Since 2017, many businesses have used Microsoft Teams to communicate and collaborate. But now you can use it to operate an IT service desk. Microsoft …
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To filter by topic select a category below:
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- All
- Artificial Intelligence
- IT Service Desk
- Microsoft 365
- Product Updates + Features
- Reporting + Analytics
- Security
- Teams Ticketing
Reacting to Help Desk Tickets? Take Control with Categorization
Spend 10 minutes working at an IT service desk, and you’ll see that there needs to be some way to organize and respond to tickets …
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10 Questions Employees Ask IT, HR and Managers
You’re a manager, HR professional or IT analyst at a company. You spend your time fielding questions from employees daily. The odds are that you …
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How to Create and Apply Tikit Templates
In part one of our Tikit template series, we discussed how and why you should use Tikit templates. In part two, we will guide you …
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Where Is My Microsoft Teams Recording?
One of the things I love about Microsoft Teams is that you can record meetings and calls and capture every brilliant word uttered. It’s invaluable …
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5 Common Mistakes with Microsoft Teams and How to Avoid Them
An estimated 1.2 billion people globally use a Microsoft Office product or service. That makes Microsoft one of the most recognizable and preferred brands worldwide. Among Microsoft’s …
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Reduce Paperwork in Your Ticketing Process with Tikit Templates
Tikit Template Series Part 1: When and Why You Should Use Tikit Templates Want to improve employee and analyst experience along with overall service desk …
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