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3 Data-Backed Leadership Tips for Engaged, Productive Employees
October 4, 2022
Leaders that focus on engaging employees are better poised to weather the current economic climate. Here are three leadership tips derived from the Microsoft Work …
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Top IT Service Desk Pain Points and How Tikit Solves Them
September 29, 2022
Experience all that Tikit has to offer, free for 14-days.
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How Conversational Ticketing Manages End User Expectations
September 27, 2022
There may be a gap in your service desk process that is affecting end user expectations and experience. For example, how do you handle communication …
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Why Your Service Desk Needs to Be in Microsoft Teams
September 22, 2022
Your service desk keeps organizational workflows healthy and in motion, but it needs to be appropriately fueled. It’s probably not surprising to hear that Microsoft …
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Create Service Desk Workflows with Tikit’s New Power Automate Connector
September 19, 2022
How can you simplify processes? It takes some thought. And automating manual tasks might not be top of mind when you are caught up in …
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Why Microsoft Is the Perfect Place for Your Service Desk
September 15, 2022
One reason why Microsoft has had a consistent presence in business operations since its onset is because it creates innovative tools that enable people to …
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To filter by topic select a category below:
- All
- Artificial Intelligence
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- Microsoft 365
- Product Updates + Features
- Reporting + Analytics
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All
- All
- Artificial Intelligence
- IT Service Desk
- Microsoft 365
- Product Updates + Features
- Reporting + Analytics
- Security
- Teams Ticketing
4 Ways Managers Can Support Hybrid Work Employees
May 17, 2022
Many companies operating with remote and hybrid work schedules are attracting employees with desired skill sets, strengthening company culture and expanding technology infrastructure. They can …
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What Are the Benefits of Video Conferencing?
May 9, 2022
Video conferencing saw a 535 percent rise in daily traffic in 2020, due to global shutdowns and stay-at-home mandates during the COVID-19 pandemic. Many companies had previously …
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Tikit Feature Update: End User Portal, Tikit Virtual Agent, Email Ticketing
May 9, 2022
IT service desk analysts and admins aren’t the only beneficiaries of Tikit’s efficient ticketing process. End users also win, by being able to engage and …
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7 Tips for Using Communication Platforms for Business Meetings
May 5, 2022
After working from home during the pandemic, 9 out of 10 employees would now like to see it as a permanent or, at least, a hybrid option. …
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What is the Current Stage of Your IT Service Desk?
May 3, 2022
Together, people, process and technology create a strong IT service desk. There is often an evolution: first, an effort to organize requests, create a flow …
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7 Ways That Tikit (with MS Teams) Increases Employee Productivity
April 28, 2022
The act of shuttering offices during the pandemic and being forced to work remotely seemed like a bleak proposition for many businesses. Reduced productivity was …
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