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Why Microsoft 365 Is an Ideal Place to Launch a Service Desk
Smart decisions around product development and investment have helped Microsoft grow from a $26 billion company in 2000 to more than $200 billion today. Microsoft …
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Asynchronous Work May Be the Best Way to Engage Teams
Asynchronous work helps teams interact and collaborate more effectively, and the right tools help execute it. Find out how!
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A Guide to IT Service Management (ITSM)
IT Service Management (ITSM) is a popular methodology for a good reason. It provides structure and process for IT service delivery, so that organizations benefit from …
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3 Ways Service Desks Can Improve Employee Experience
It’s not just a job for HR or leadership–IT service desks also improve employee experience. We’ve listed three ways to start.
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What is Ticketing System Software? A Complete Guide.
Computers have been integral to business operations since the 1980s, giving companies and individuals the ability to accomplish more than would be possible manually. But …
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Upcoming Microsoft Teams Transcription Update is Valuable. Here’s Why.
Microsoft Teams transcriptions are a valuable resource that supports productivity—especially for companies with hybrid or remote employees. Find out more about transcriptions’ value and an …
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- All
- Artificial Intelligence
- IT Service Desk
- Microsoft 365
- Product Updates + Features
- Reporting + Analytics
- Security
- Teams Ticketing
7 Tips for Using Communication Platforms for Business Meetings
After working from home during the pandemic, 9 out of 10 employees would now like to see it as a permanent or, at least, a hybrid option. …
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What is the Current Stage of Your IT Service Desk?
Together, people, process and technology create a strong IT service desk. There is often an evolution: first, an effort to organize requests, create a flow …
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7 Ways That Tikit (with MS Teams) Increases Employee Productivity
The act of shuttering offices during the pandemic and being forced to work remotely seemed like a bleak proposition for many businesses. Reduced productivity was …
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Tikit Features Spotlight: Intune, Email Ticketing, Ticket Types & Advanced Integrations
Tikit is launching more enhancements to reduce disruption in your day and maintain momentum while you manage tickets. Whether you support hybrid or disparate devices, …
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Microsoft Teams vs Slack: 5 Areas Where MS Teams Shines
Communication platforms like Microsoft Teams and Slack served as lifelines during the pandemic. When many aspects of business were uncertain, there was a viable way …
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Office Space: Leaders Plan Physical Work Areas and Hybrid Schedules with Flair
Who could imagine that employees’ return to the physical office would actually better support hybrid work? That’s the tack Microsoft is taking, with designs under …
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