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Top IT Service Desk Pain Points and How Tikit Solves Them
Experience all that Tikit has to offer, free for 14-days.
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How Conversational Ticketing Manages End User Expectations
There may be a gap in your service desk process that is affecting end user expectations and experience. For example, how do you handle communication …
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Why Your Service Desk Needs to Be in Microsoft Teams
Your service desk keeps organizational workflows healthy and in motion, but it needs to be appropriately fueled. It’s probably not surprising to hear that Microsoft …
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Create Service Desk Workflows with Tikit’s New Power Automate Connector
How can you simplify processes? It takes some thought. And automating manual tasks might not be top of mind when you are caught up in …
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Why Microsoft Is the Perfect Place for Your Service Desk
One reason why Microsoft has had a consistent presence in business operations since its onset is because it creates innovative tools that enable people to …
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Get Set Up for Ticket Analysis Using Excel (and Power BI)
When it comes to analyzing ticket data, you have a few options. You could build a sophisticated dashboard in Power BI, which would give you …
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- Artificial Intelligence
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- All
- Artificial Intelligence
- IT Service Desk
- Microsoft 365
- Product Updates + Features
- Reporting + Analytics
- Security
- Teams Ticketing
6 Tips for Using a Workspace Chat in Microsoft Teams
Research shows that on average people work 2.5 days from home, where they are not only emailing, they are also chatting with colleagues. Workspace chat spaces, provided …
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Is AI the Key to Relieving Digital Exhaustion and Creating Work-Life Balance?
It’s no secret that many employees prefer hybrid work or at least a more flexible work week, a change incited by the COVID-19 pandemic that …
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6 Tips for Secure File Storage for Your Business
What are the odds that your small business would be singled out for a cyberattack? Surprisingly high. In fact, 43 percent of cyberattacks are directed …
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4 Ways Managers Can Support Hybrid Work Employees
Many companies operating with remote and hybrid work schedules are attracting employees with desired skill sets, strengthening company culture and expanding technology infrastructure. They can …
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What Are the Benefits of Video Conferencing?
Video conferencing saw a 535 percent rise in daily traffic in 2020, due to global shutdowns and stay-at-home mandates during the COVID-19 pandemic. Many companies had previously …
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Tikit Feature Update: End User Portal, Tikit Virtual Agent, Email Ticketing
IT service desk analysts and admins aren’t the only beneficiaries of Tikit’s efficient ticketing process. End users also win, by being able to engage and …
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