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How to Save Time with Automated Service Desk Replies
While the growth of automation has enabled unprecedented agility and efficiency, it can also amount to a lot more work for IT teams. Every time …
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How to Find the Right Size IT Ticketing System for Your Organization
Hybrid work models are in use in more than 60% of high-growth companies. Remote and hybrid work models can benefit your business in many ways. …
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Creating a Ticketing Dashboard in Microsoft Teams Using Power BI
This blog is an update to our original Power BI reporting series posted here. Whether you’re new or joined us within the last two years, …
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Video: Ticketing Built for Microsoft Teams
Microsoft Teams is a valuable tool used across organizations for collaboration and communication. But what if it could be so much more? Teams is the …
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Tikit’s New “Add Request” Feature Expands End User Capabilities in the Web Portal
Regardless of whether end users are working remote, hybrid or in-house schedules, they need flexibility to execute business tasks—and get tech support—wherever they are working. …
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Key Features Used by the Best Ticketing Systems
Only 36 percent of American employees feel engaged at work, according to a recent Gallup survey. But some of the best ticketing systems use specific …
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- Product Updates + Features
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- Security
- Teams Ticketing
What Can a Microsoft Teams Ticketing System Do for You?
Since 2017, many businesses have used Microsoft Teams to communicate and collaborate. But now you can use it to operate an IT service desk. Microsoft …
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Upcoming Microsoft Teams Features and Resources for IT Admins
July may be a little quiet on the Microsoft Teams front since Microsoft’s fiscal year ends on July 30, but it’s a good time for …
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How to Get Started with a Microsoft Teams Ticketing System
Did you know that more than 1 million organizations use Microsoft Teams as their primary messaging platform, according to Business of Apps? In a market that is …
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5 Ways the IT Service Desk Can Operate More Strategically
Questions about the possibility of recession are swirling in the news, but many chief information officers (CIOs) see opportunity ahead. Why? Historically when times get …
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IT Admin Best Practices: Plan, Deploy and Roll Out Microsoft Teams
IT administrators are often the unsung hero in stories about the transformation and productivity Microsoft Teams enables. After all, proper set up and management helps …
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5 Ways to Improve Business Communication Online
Did you know that ineffective communication costs U.S. businesses about $1.2 trillion? It’s not just a financial constraint—ineffective communication makes it tough for employees to …
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