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Cireson Announces Their New Enterprise Level Plan for Cloud-Based Service Desk Tikit
SAN DIEGO, July 18, 2023 — Cireson, the experts in Microsoft Service Management and a Gold Certified Microsoft partner, today announced the release of their new …
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Live Data Reporting with Dashboards in Excel
All business decisions are made on the assumption that they will improve functionality or add value to the bottom line. But simply stating this is …
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Ticketing Plus SLA Dashboards for Power BI
This blog is an update to our original Power BI reporting series posted here. We’ve made some updates to our Power BI Dashboard with support …
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The Optimal Microsoft Teams Ticketing System for IT Teams
As businesses rely more on Microsoft Teams for their daily operations, integrating a ticketing system within this platform can significantly enhance IT support processes. Among …
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How End Users Work with a Service Desk
In today’s hybrid work environment, it is critical to both productivity and the overall employee experience to deliver your end user the technology solutions that …
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Video: A Microsoft 365 Service Desk
Want to learn more about Tikit? Check out this demo video and try Tikit in a 14-day free trial. We are so confident in Tikit’s capabilities, we’ll set it …
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How to Use a Microsoft 365 Ticketing System
“Have you tried turning it off and on again?” Famously quoted from The IT Crowd, a sitcom set in a late 2000s-era IT support office, …
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How are You Executing ITSM Continual Improvement?
Check out examples of ITSM continual improvement via internal team collaboration and an AI-powered Microsoft 365 service desk solution.
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5 Ways to Optimize a Microsoft Teams Video Conference
In the age of working from home, video conference is the new way to meet. Here are five ways to ensure that your team gets …
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Avoid Common IT Ticket Handling Mishaps with AI-based Teams Ticketing
IT service desks provide structure to ticket handling, and process really matters when it comes to creating a smooth-running operation. Even so, the service desk …
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Looking for an Email Ticketing System? Microsoft Teams Ticketing is Better
At the beginning of the COVID-19 pandemic, Microsoft Teams had around 32 million daily active users. But by 2021, that number had jumped to 145 million. …
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Are End Users Satisfied? Improving IT Service Desk Surveys
When you’re in the groove of working and resolving tickets, getting end user (or requester) feedback may seem like a tricky problem. Once the issue …
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