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Introducing Tikit’s Latest Plan Offering: Microsoft 365 ITSM
The need for companies to formalize and automate processes as well as orchestrate tasks across different job functions is paramount in today’s always-on hybrid environment. …
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Cireson Announces Their New Enterprise Level Plan for Cloud-Based Service Desk Tikit
SAN DIEGO, July 18, 2023 — Cireson, the experts in Microsoft Service Management and a Gold Certified Microsoft partner, today announced the release of their new …
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Live Data Reporting with Dashboards in Excel
All business decisions are made on the assumption that they will improve functionality or add value to the bottom line. But simply stating this is …
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Ticketing Plus SLA Dashboards for Power BI
This blog is an update to our original Power BI reporting series posted here. We’ve made some updates to our Power BI Dashboard with support …
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The Optimal Microsoft Teams Ticketing System for IT Teams
As businesses rely more on Microsoft Teams for their daily operations, integrating a ticketing system within this platform can significantly enhance IT support processes. Among …
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How End Users Work with a Service Desk
In today’s hybrid work environment, it is critical to both productivity and the overall employee experience to deliver your end user the technology solutions that …
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- Product Updates + Features
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3 Ways Service Desks Can Improve Employee Experience
It’s not just a job for HR or leadership–IT service desks also improve employee experience. We’ve listed three ways to start.
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What is Ticketing System Software? A Complete Guide.
Computers have been integral to business operations since the 1980s, giving companies and individuals the ability to accomplish more than would be possible manually. But …
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Upcoming Microsoft Teams Transcription Update is Valuable. Here’s Why.
Microsoft Teams transcriptions are a valuable resource that supports productivity—especially for companies with hybrid or remote employees. Find out more about transcriptions’ value and an …
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How to Use a Microsoft 365 Ticketing System
“Have you tried turning it off and on again?” Famously quoted from The IT Crowd, a sitcom set in a late 2000s-era IT support office, …
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How are You Executing ITSM Continual Improvement?
Check out examples of ITSM continual improvement via internal team collaboration and an AI-powered Microsoft 365 service desk solution.
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5 Ways to Optimize a Microsoft Teams Video Conference
In the age of working from home, video conference is the new way to meet. Here are five ways to ensure that your team gets …
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