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Introducing Tikit’s Multi-Department Picker: Triaging Made Simple
As an end user looking to submit requests via Tikit, the Tikit Virtual Agent is a one stop shop for all requests. However, if you’re …
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Tikit Plans Designed for Your Ticketing Needs
Tikit is a transformative Microsoft 365 ITSM SaaS solution. It offers functionality ranging from simple ticketing in Microsoft Teams to a full blown ITSM solution …
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Introducing Tikit’s New Affected Users and Collaborators Features
In a traditional ticketing process, a single employee submit a ticket to get help. This ticket exists independent of any other end users regardless of …
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Updates to Power BI and Excel Dashboards: Ticketing, SLAs and Lifecycle
It’s that time again. The time to provide updates to our Power BI and Excel Dashboards. We’ve recently released updates simultaneously to our Power BI …
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Experts Live Europe 2023 Recap: Unveiling the Power of Tikit in Prague
The cobblestone streets of Prague recently resonated with the sounds of tech discussions, product demos and enthusiastic networking as Experts Live Europe 2023 took center …
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Tikit Exhibiting at Experts Live Europe 2023
Experts Live Europe is a community-driven IT conference with a focus on Microsoft cloud, datacenter, security and modern workplace solutions. Bringing together professionals looking to …
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- Artificial Intelligence
- IT Service Desk
- Microsoft 365
- Product Updates + Features
- Reporting + Analytics
- Security
- Teams Ticketing
Get Set Up for Ticket Analysis Using Excel (and Power BI)
When it comes to analyzing ticket data, you have a few options. You could build a sophisticated dashboard in Power BI, which would give you …
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Why Microsoft 365 Is an Ideal Place to Launch a Service Desk
Smart decisions around product development and investment have helped Microsoft grow from a $26 billion company in 2000 to more than $200 billion today. Microsoft …
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Asynchronous Work May Be the Best Way to Engage Teams
Asynchronous work helps teams interact and collaborate more effectively, and the right tools help execute it. Find out how!
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A Guide to IT Service Management (ITSM)
IT Service Management (ITSM) is a popular methodology for a good reason. It provides structure and process for IT service delivery, so that organizations benefit from …
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3 Ways Service Desks Can Improve Employee Experience
It’s not just a job for HR or leadership–IT service desks also improve employee experience. We’ve listed three ways to start.
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What is Ticketing System Software? A Complete Guide.
Computers have been integral to business operations since the 1980s, giving companies and individuals the ability to accomplish more than would be possible manually. But …
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