How to Use a Microsoft 365 Ticketing System
“Have you tried turning it off and on again?” Famously quoted from The IT Crowd, a sitcom set in a late 2000s-era IT support office, this question pokes fun at the often effective instruction from
How are You Executing ITSM Continual Improvement?
Check out examples of ITSM continual improvement via internal team collaboration and an AI-powered Microsoft 365 service desk solution.
5 Ways to Optimize a Microsoft Teams Video Conference
In the age of working from home, video conference is the new way to meet. Here are five ways to ensure that your team gets the absolute most out of your meetings.
Webinar: Introducing the New Tikit Virtual Agent
Director of Product Management Adam Dzyacky gave us a closer look at the new Tikit Virtual Agent during today’s webinar. Tune in to see Tikit Virtual Agent in action, hear an in-depth Q&A session and
Avoid Common IT Ticket Handling Mishaps with AI-based Teams Ticketing
IT service desks provide structure to ticket handling, and process really matters when it comes to creating a smooth-running operation. Even so, the service desk team can still get tripped up with redundancy, delays and
Looking for an Email Ticketing System? Microsoft Teams Ticketing is Better
At the beginning of the COVID-19 pandemic, Microsoft Teams had around 32 million daily active users. But by 2021, that number had jumped to 145 million. The pandemic, it seems, elevated Microsoft Teams to businesses around
Are End Users Satisfied? Improving IT Service Desk Surveys
When you’re in the groove of working and resolving tickets, getting end user (or requester) feedback may seem like a tricky problem. Once the issue is resolved and end users can resume working, will they
How Microsoft Teams Inspired Our Microsoft Teams Service Desk Solution
You Gain an Efficient, Intuitive AI-Powered Ticketing System We probably wouldn’t have thought of creating a ticket from a Microsoft Teams chat if Covid-19 pandemic shutdowns hadn’t forced companies to temporarily transform operations and transition
How to Choose the Right IT Service Desk for Your Business
Managing an IT service desk can be complicated. You need to communicate effectively with end users, route tickets to various specialists or groups, address tickets in a timely fashion and sometimes problem solve with other
Is Your IT Service Desk Really Helping Employees Be More Productive?
We naturally talk a lot about efficiency that technology affords us, but the IT service desk might better serve end users—and support employee experience—by prioritizing productivity. Because as it turns out, the most significant driver
