Webinar: Introducing the New Tikit Virtual Agent
Director of Product Management Adam Dzyacky gave us a closer look at the new Tikit Virtual Agent during today’s webinar. Tune in to see Tikit Virtual Agent in action, hear an in-depth Q&A session and
Avoid Common IT Ticket Handling Mishaps with AI-based Teams Ticketing
IT service desks provide structure to ticket handling, and process really matters when it comes to creating a smooth-running operation. Even so, the service desk team can still get tripped up with redundancy, delays and
Looking for an Email Ticketing System? Microsoft Teams Ticketing is Better
At the beginning of the COVID-19 pandemic, Microsoft Teams had around 32 million daily active users. But by 2021, that number had jumped to 145 million. The pandemic, it seems, elevated Microsoft Teams to businesses around
Are End Users Satisfied? Improving IT Service Desk Surveys
When you’re in the groove of working and resolving tickets, getting end user (or requester) feedback may seem like a tricky problem. Once the issue is resolved and end users can resume working, will they
How Microsoft Teams Inspired Our Microsoft Teams Service Desk Solution
You Gain an Efficient, Intuitive AI-Powered Ticketing System We probably wouldn’t have thought of creating a ticket from a Microsoft Teams chat if Covid-19 pandemic shutdowns hadn’t forced companies to temporarily transform operations and transition
How to Choose the Right IT Service Desk for Your Business
Managing an IT service desk can be complicated. You need to communicate effectively with end users, route tickets to various specialists or groups, address tickets in a timely fashion and sometimes problem solve with other
Is Your IT Service Desk Really Helping Employees Be More Productive?
We naturally talk a lot about efficiency that technology affords us, but the IT service desk might better serve end users—and support employee experience—by prioritizing productivity. Because as it turns out, the most significant driver
What Can a Microsoft Teams Ticketing System Do for You?
Since 2017, many businesses have used Microsoft Teams to communicate and collaborate. But now you can use it to operate an IT service desk. Microsoft products work really well with our integrated ticketing system. We’ll
Upcoming Microsoft Teams Features and Resources for IT Admins
July may be a little quiet on the Microsoft Teams front since Microsoft’s fiscal year ends on July 30, but it’s a good time for Teams administrators to check out new features and make a
How to Get Started with a Microsoft Teams Ticketing System
Did you know that more than 1 million organizations use Microsoft Teams as their primary messaging platform, according to Business of Apps? In a market that is dominated by competitive software products, that’s pretty significant. Microsoft Teams is a communication
