When it comes to analyzing ticket data, you have a few options. You could build a sophisticated dashboard in Power BI, which would give you rich visualizations and publishing features. But sometimes, you want to
Smart decisions around product development and investment have helped Microsoft grow from a $26 billion company in 2000 to more than $200 billion today. Microsoft products are popular with good reason—the applications are flexible, scalable,
Asynchronous work helps teams interact and collaborate more effectively, and the right tools help execute it. Find out how!
IT Service Management (ITSM) is a popular methodology for a good reason. It provides structure and process for IT service delivery, so that organizations benefit from more efficient operations. A well-implemented IT Service Management system offers
It’s not just a job for HR or leadership–IT service desks also improve employee experience. We’ve listed three ways to start.
Computers have been integral to business operations since the 1980s, giving companies and individuals the ability to accomplish more than would be possible manually. But relying on computers does open up potential disruption due to
Microsoft Teams transcriptions are a valuable resource that supports productivity—especially for companies with hybrid or remote employees. Find out more about transcriptions’ value and an upcoming feature update.
“Have you tried turning it off and on again?” Famously quoted from The IT Crowd, a sitcom set in a late 2000s-era IT support office, this question pokes fun at the often effective instruction from
Check out examples of ITSM continual improvement via internal team collaboration and an AI-powered Microsoft 365 service desk solution.
In the age of working from home, video conference is the new way to meet. Here are five ways to ensure that your team gets the absolute most out of your meetings.
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