6 Strategies and Best Practices for Service Desk Queue Management
IT service desk agents have been managing a great deal of transition during the past few years. Not only have they supported remote employees during the COVID-19 lockdowns, they may now be supporting variations of
How to Identify Automation Opportunities
Done right, automation simplifies everything it touches—especially on a service desk, where repetitive requests are predictable. It can liberate you from mundane tasks and help you move forward to more enjoyable work. But you don’t
Introducing Tikit Multi-Department: Efficient Coordination in Teams
Tikit Multi-Department gives internal departments the ability to collect and fulfill requests in a collaborative, transparent, efficient way using Microsoft Teams.
3 Data-Backed Leadership Tips for Engaged, Productive Employees
Leaders that focus on engaging employees are better poised to weather the current economic climate. Here are three leadership tips derived from the Microsoft Work Trend Index report that produce business results and a productive workforce.
Top IT Service Desk Pain Points and How Tikit Solves Them
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How Conversational Ticketing Manages End User Expectations
There may be a gap in your service desk process that is affecting end user expectations and experience. For example, how do you handle communication around ticket escalations? Without a streamlined way to track activity
Why Your Service Desk Needs to Be in Microsoft Teams
Your service desk keeps organizational workflows healthy and in motion, but it needs to be appropriately fueled. It’s probably not surprising to hear that Microsoft is one of the most dependable and innovative providers of
Why Microsoft Is the Perfect Place for Your Service Desk
One reason why Microsoft has had a consistent presence in business operations since its onset is because it creates innovative tools that enable people to perform new functions. This includes operating IT service desks, among other
Get Set Up for Ticket Analysis Using Excel (and Power BI)
When it comes to analyzing ticket data, you have a few options. You could build a sophisticated dashboard in Power BI, which would give you rich visualizations and publishing features. But sometimes, you want to
