Video: A Microsoft 365 Service Desk
Want to learn more about Tikit? Check out this demo video and try Tikit in a 14-day free trial. We are so confident in Tikit’s capabilities, we’ll set it up for free to ensure you are getting the most
Tikit Webinar: The Future of Microsoft Service Management
This is a recording from the Tikit webinar held on April 18, 2023 in which the Tikit team discusses the Future of Microsoft Service Management. In this presentation, the future of Tikit is unveiled and
Why Every Department Benefits from a Service Desk
Traditionally, most employees of an organization look at IT as a “Service” where you can report technology issues and ask for things such as software to be installed or access to file locations. Although this
Video: Ticketing Built for Microsoft Teams
Microsoft Teams is a valuable tool used across organizations for collaboration and communication. But what if it could be so much more? Teams is the ideal place to host your service desk to remove barriers
Tikit’s New “Add Request” Feature Expands End User Capabilities in the Web Portal
Regardless of whether end users are working remote, hybrid or in-house schedules, they need flexibility to execute business tasks—and get tech support—wherever they are working. Tikit just launched a new Add Request feature that enriches
Key Features Used by the Best Ticketing Systems
Only 36 percent of American employees feel engaged at work, according to a recent Gallup survey. But some of the best ticketing systems use specific features and functionality to improve end user experience and create
Fulfill Service Desk Requests Faster in Teams with Tikit Approvals
Service desk request approvals might not be an obvious contender for improvements or automation. The communication delays associated with informing stakeholders and securing sign-off could be accepted as part of the process. But approvals done
6 Strategies and Best Practices for Service Desk Queue Management
IT service desk agents have been managing a great deal of transition during the past few years. Not only have they supported remote employees during the COVID-19 lockdowns, they may now be supporting variations of
How to Identify Automation Opportunities
Done right, automation simplifies everything it touches—especially on a service desk, where repetitive requests are predictable. It can liberate you from mundane tasks and help you move forward to more enjoyable work. But you don’t
