IT Service Management (ITSM) refers to the process of designing, delivering, managing and improving the way IT is used within an organization. ITSM tools are software solutions that help organizations manage their IT services and
Understanding Power Automate and Copilot Introduction to Power Automate Power Automate is a powerful automation tool that allows users to create workflows to automate repetitive tasks across a variety of applications and services. Formerly known
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft MVP or expert to present on a specific topic ranging
The IT Infrastructure Library (ITIL) framework is a set of best practices for managing IT services. It provides guidance on the design, development, delivery and support of IT services. Tikit is designed to align with
In today’s hybrid work environment, employees need a central hub to communicate, collaborate and manage their work efficiently. Microsoft Teams has emerged as a popular solution for companies looking to centralize their work. In this
Tikit is a Microsoft-aligned IT Service Management (ITSM) platform built for the Microsoft cloud. However, while it is an IT solution, it is designed to provide service management to the entire organization, not just IT.
Discover how Tikit can refine your organizational ticketing and service desk functions. Watch this demo video and experience Tikit with a 14-day free trial. Confident in Tikit’s prowess, we offer complimentary setup to maximize your
With any IT Service Management solution, the key to seamless support and efficiency is automating processes when possible. Human bandwidth is limited and there are many technologies available that can reduce the burden on agents
Discover how Tikit can refine your organizational ticketing and service desk functions. Watch this demo video and experience Tikit with a 14-day free trial. Confident in Tikit’s prowess, we offer complimentary setup to maximize your
With any IT solution implemented in your organization, you want to demonstrate success and report on specific KPIs. With Tikit, reporting is available right out-of-the-box as well as customizable reporting capabilities designed to meet your
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