Virtual teams are on the rise. Between 2005 and 2017, remote work increased by 159 percent. With the onset of the pandemic in 2020, the number skyrocketed—and it’s only gone up from there. How will your business
When it comes to ticketing and help desk management, wouldn’t your job be easier if you could gather more information up front before a ticket is even created? Now you can. We’ve implemented some pivotal
Here at Tikit, we’re constantly looking for ways to improve your experience managing ticketing and helpdesk operations. We’re excited to show you new flexible functionality to support your workstyle and workflow. New Tikit Feature
Flexibility is Microsoft Teams’ star quality. Not only does it connect people via calls and chats, it also helps them collaborate using multifaceted features. But without a system to manage how calls, chats and related
Microsoft has released more than 300 Microsoft Teams features during the past year, but at last week’s Microsoft Ignite 2021, the new innovations revealed centered on flexibility in support of hybrid work. This tracks back
There’s a lot going on in an IT service desk. Analysts always have their hands full, and one of the ways Tikit can help is by removing obstacles in your workday. So, based on your
Microsoft Teams became a fast-growing app during the pandemic. It gained 95 million users in 2020 and now boasts 145 million daily active users. It facilitates conversation and collaboration, which makes it an efficient host
Companies that invest in total experience stand to gain competitive advantage in 2021 and beyond. This trend, which centers on the improvement of customer, user, multi and employee experience, is one for the long haul,
If you often run with a large support ticket backlog, how do you reduce the queue? These sure fire tips are guaranteed to help you out.
Perhaps one of the most unexpected changes from the pandemic is the consensus employees feel about the need for greater flexibility in when and how they work—and the urgent need for accommodating technology. Accenture’s 2021
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