In part two of our Tikit template series, we guided you through the process of creating templates and applying them. In part three, we’ll show you how AI simplifies the steps further, enabling analysts to operate hands-free,
Spend 10 minutes working at an IT service desk, and you’ll see that there needs to be some way to organize and respond to tickets coming through the door. Despite that knowledge, you might still
You’re a manager, HR professional or IT analyst at a company. You spend your time fielding questions from employees daily. The odds are that you have been asked the same question multiple times by different
In part one of our Tikit template series, we discussed how and why you should use Tikit templates. In part two, we will guide you through the process of creating templates and how to use
One of the things I love about Microsoft Teams is that you can record meetings and calls and capture every brilliant word uttered. It’s invaluable to hear how technology experts refer to specific processes or
An estimated 1.2 billion people globally use a Microsoft Office product or service. That makes Microsoft one of the most recognizable and preferred brands worldwide. Among Microsoft’s most popular products is Microsoft Teams, used in companies globally
Tikit Template Series Part 1: When and Why You Should Use Tikit Templates Want to improve employee and analyst experience along with overall service desk efficiency? Tikit templates help you take a giant step forward
One thing that doesn’t change from year-to-year is the pursuit of new technology to support business and individual achievement. Thankfully, product experts, tech analysts, reporters and consultants are available to help you assess, integrate and
Microsoft Teams is a powerful platform that facilitates organization-wide communication and collaboration, and it integrates with dozens of apps for added functionality. But if you’re like most users, you’re probably not using all of the features
We don’t want you to miss out on the different ways Tikit simplifies ticketing and help desk management. Though many features are currently in development, we’ve rounded up our current holy grail essentials that you
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