The more ticket data you have, the better you can communicate about underlying issues and create plans for improvements (like introducing automation). But the trick is being able to understand what you’ve got. Tikit is
Employee experience is an important topic many companies are addressing via meaningful work, supportive management, positive work environment, growth opportunity and trust in leadership. But the IT service desk also directly affects employee satisfaction (and
Research shows that on average people work 2.5 days from home, where they are not only emailing, they are also chatting with colleagues. Workspace chat spaces, provided by platforms like Microsoft Teams, are fulfilling the function of
It’s no secret that many employees prefer hybrid work or at least a more flexible work week, a change incited by the COVID-19 pandemic that many business leaders are still navigating. The challenge is that
What are the odds that your small business would be singled out for a cyberattack? Surprisingly high. In fact, 43 percent of cyberattacks are directed at small businesses, often focused on gaining access to sensitive
Many companies operating with remote and hybrid work schedules are attracting employees with desired skill sets, strengthening company culture and expanding technology infrastructure. They can get a stronger foothold, Forrester recently advised, by putting focus
Video conferencing saw a 535 percent rise in daily traffic in 2020, due to global shutdowns and stay-at-home mandates during the COVID-19 pandemic. Many companies had previously used communication platforms like Microsoft Teams for daily chatting, but
IT service desk analysts and admins aren’t the only beneficiaries of Tikit’s efficient ticketing process. End users also win, by being able to engage and get updates from a place of convenience. From where we
After working from home during the pandemic, 9 out of 10 employees would now like to see it as a permanent or, at least, a hybrid option. One tool that supports productivity wherever employees engage are virtual
Together, people, process and technology create a strong IT service desk. There is often an evolution: first, an effort to organize requests, create a flow for addressing them and finally the pursuit of efficiency enhancements.
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