Tikit is a Microsoft-aligned IT Service Management (ITSM) platform built for the Microsoft cloud. However, while it is an IT solution, it is designed to provide service management to the entire organization, not just IT. This is accomplished with a feature called Multi-Department which allows for configuration of additional teams such as HR, Accounting, Marketing, Facilities, etc. As other departments use Tikit for their ticketing needs, clear separation becomes critical for organization, privacy/security as well as reducing the burden on the default team (usually IT) in managing tickets across the organization. Experience how Tikit supports Multi-Department functionality from both the agent and end user perspectives for seamless support while still maintaining that clear designation to the appropriate department and relevant individuals.
Agent Experience
In this video, see firsthand from the Agent’s perspective how Multi-Department functionality works and how this feature works to simplify and organize tickets across the organization while maintaining necessary division across different departments and teams.
End User Experience
In this video, see firsthand from the End User’s perspective how Multi-Department functionality works and how this feature is designed to simplify and organize tickets across the organization while maintaining necessary division across different departments and teams. Specifically for the end user, Multi-Department functionality is critical in maintaining security protocols for sensitive requests, such as payroll changes or benefits updates, as well as helping to improve efficiency by routing direct to the necessary department/team without the burden on the default team to triage manually. Additionally, when submitting a request, end users have the option to select a team to submit to, if this is not already done via workflow automation or built into the Lifecycle.
Interested in More?
Tikit is a Microsoft-aligned ITSM Platform that matures as your organization adopts more Microsoft 365 technology and takes advantage of native integrations with products like Power Automate, Power BI, Azure AD and Intune. It removes barriers between users and data, which improves the employee experience for agents and end users alike.
Want to learn more about Tikit? Check out this demo video and try Tikit in a 14-day free trial. We are so confident in Tikit’s capabilities, we’ll set it up for free to ensure you are getting the most out of your free trial. Schedule your complimentary setup call today. Please note, not all functionality in this video is available in all Tikit plans. Please refer to our feature breakdown on the pricing page to confirm feature inclusion.
