In today’s dynamic work environment, leveraging the right tools is crucial for maintaining productivity, collaboration, and efficient workflows. Microsoft Teams has evolved into a central hub for team communication, offering a suite of integrated apps designed to improve how companies manage projects, streamline IT services, enhance creative collaboration, and more. From handling tickets and automating workflows to enabling data-driven insights and live feedback sessions, the following top 10 Microsoft Teams apps offer a variety of functionalities that can boost your team’s efficiency and help you make the most of your Teams environment.
#1. Tikit – Help Desk and Ticketing System
Tikit is a Microsoft Teams-based ticketing system designed to enhance help desk and IT service management workflows. It integrates seamlessly with Microsoft Teams, enabling agents and employees to manage support tickets without leaving the platform. The app also features an AI-driven virtual agent that deflects common questions and supports ticketing through a web interface for a traditional queue experience. Tikit leverages a variety of Microsoft 365 integrations, such as Power Automate and Power BI, offering a streamlined, customizable, and efficient approach to ticket resolution and service delivery for organizations invested in the Microsoft ecosystem.
Key Features:
- AI-Driven Virtual Agent: Automate responses to repetitive questions, reducing ticket volume.
- Customizable Ticket Lifecycles: Automate workflows with predefined phases, tasks, and approvals for efficient ticket processing.
- Multichannel Ticket Management: Handle tickets via Teams, web portals, or Outlook for flexible user experiences.
- Granular Triage with Groups & Departments: Organize and prioritize tickets effectively across teams.
- M365 Tool Integrations: Leverage Power Automate, Power BI, Intune, and other Microsoft tools for enhanced functionality.
- Custom Templates & Forms: Gather necessary information before ticket creation for more effective triaging and resolution.
#2. GitHub – IT Project Management
The GitHub app for Microsoft Teams seamlessly connects two key workspaces, enabling users to monitor, collaborate, and manage GitHub projects directly within Teams. This integration keeps users up to date with real-time updates on new commits, pull requests, issues, and code reviews while providing detailed information on shared GitHub activities. The app also enables users to manage tasks efficiently, including closing or reopening issues, commenting on pull requests, and scheduling reminders for pending pull requests—all without leaving the Teams platform.
Key Features:
- Real-Time Updates on GitHub Activities: Use @github subscribe in Teams to receive live updates on new commits, pull requests, issues, and code reviews.
- Enhanced Information Sharing: Automatically display details like pull request statuses, issues, comments, and developer profiles when GitHub links are shared in Teams.
- Direct Action from Teams: Manage tasks such as closing/reopening issues and commenting on pull requests within Teams channels.
- Threaded Context for Notifications: Retain conversation context with threading for GitHub notifications, making collaboration and follow-ups more efficient.
- Task Tracking & Reminders: Schedule reminders for pending pull requests to ensure timely code reviews and faster merges.
- Seamless Collaboration: Use Teams to engage with GitHub projects, allowing for improved team communication around code changes and project updates.
- Improved Workflow Efficiency: Access all GitHub-related updates and actions directly within Teams, minimizing the need to switch between platforms.
#3. Trello – Project and Task Management
Trello for Microsoft Teams enhances productivity by bringing Trello’s project management capabilities directly into the Teams workspace. The app allows users to access Trello boards, lists, and cards without leaving Teams, offering streamlined task management, easy collaboration, and better team alignment. With features like setting due dates, searching for cards, and adding Trello boards as dedicated tabs in Teams channels, Trello simplifies project tracking. Additionally, the integration extends to Microsoft 365, Outlook, and Copilot, making it easier to stay connected and retrieve relevant information across various Microsoft platforms.
Key Features:
- Visual Board Access: Access Trello boards, lists, and cards directly within Teams for easy project visualization and management.
- Seamless Task Management: Create, move, and complete Trello cards without leaving the Teams environment.
- Team Channel Integration: Add Trello boards as dedicated tabs in Teams channels to enhance collaboration and keep everyone aligned.
- Quick Search & Share: Search for Trello cards by keywords and share details in Teams conversations seamlessly.
- Microsoft 365 & Outlook Integration: View and share Trello boards and cards within Microsoft 365 and Outlook for enhanced connectivity.
- Microsoft Copilot Support: Use Copilot to retrieve and view Trello cards via voice commands, making task tracking more efficient.
#4. Adobe Creative Cloud – Collaboration on Creative/Design
The Adobe Creative Cloud app for Microsoft Teams brings creative collaboration directly into the Teams workspace, allowing designers to share, receive feedback, and track updates on their Creative Cloud assets without switching between platforms. With features like pinning Creative Cloud files to channel tabs, message extensions for rich asset sharing, and real-time notifications via the Adobe Creative Cloud bot, the app streamlines feedback and version control. Teams can stay updated on comments and actions on their Creative Cloud files and leverage these tools in multiple languages to enhance creative workflows across teams and stakeholders.
Key Features:
- Pin Assets to Teams Channels: Pin Creative Cloud assets to a channel tab for easy access and centralized feedback collection.
- Message Extensions for Sharing: Share Creative Cloud files in rich chat messages, enabling context-rich conversations around creative work.
- Real-Time Notifications: Receive updates on file actions, comments, and version changes via the Adobe Creative Cloud bot.
- Collaboration across Stakeholders: Easily share progress on creative assets with clients and team members directly within Teams channels.
- Updates on Adobe Document Cloud: Get notified of comments and updates on documents stored in Adobe Document Cloud through Teams notifications.
- Secure Authentication via Adobe ID: Securely access and share Creative Cloud content through authentication using Adobe ID.
#5. YouTube – Video Content Collaboration
The YouTube app for Microsoft Teams enhances collaboration by enabling users to search, share, and watch YouTube videos directly within Teams channels, meetings, and chats. With Microsoft Live Share support, users can watch videos together in real-time during meetings and calls, fostering a more interactive and collaborative experience. Whether a user is searching for videos within the app or sharing a URL, the YouTube app simplifies the process of bringing multimedia content into the Teams environment.
Key Features:
- Search & Share YouTube Videos: Find and share YouTube videos directly within Teams channels, chats, and meetings.
- Watch Videos Together in Real-Time: Use Microsoft Live Share to watch videos simultaneously with colleagues during meetings and calls.
- Easy URL Sharing: Paste YouTube video URLs into Teams for quick and easy content sharing.
- Integrated Meeting Experience: Add the YouTube app directly to Teams meetings for seamless video playback and collaboration.
- Developed & Maintained by Microsoft: A reliable integration developed by Microsoft for Microsoft 365 services, ensuring smooth performance and support.
- Interactive Collaboration: Engage teams with multimedia content to enhance discussions, presentations, and virtual events.
- Streamlined Video Access: Simplify video content sharing without needing to leave the Teams platform, enhancing workflow efficiency.
#6. Power BI – Reporting and Analytics
The Power BI app for Microsoft Teams empowers users to uncover actionable insights from their data by bringing analytics and visualization capabilities directly into Teams. It allows for easy sharing and collaboration on reports and dashboards across Microsoft Teams, Outlook, and Office, enabling teams to make informed, data-driven decisions together. The app streamlines access to critical data insights, helping teams collaborate on analytics and integrate data-driven discussions into their daily workflows.
Key Features:
- Seamless Data Insights: Discover actionable insights within your data directly in Teams for informed decision-making.
- Report & Dashboard Sharing: Share Power BI reports and dashboards with colleagues within Teams channels and chats.
- Integrated Collaboration: Use Power BI across Microsoft Teams, Outlook, and Office for a unified data experience.
- Data-Driven Conversations: Embed analytics and data visualizations into your Teams discussions for context-rich collaboration.
- Easy Setup & Support: Get started quickly with available resources for help and support, ensuring smooth integration.
- Collaborative Data Exploration: Enable real-time teamwork on data, reports, and dashboards for collective insights and decision-making.
#7. Polly – Feedback and Engagement Tool
Polly is a versatile engagement tool for Microsoft Teams that enables users to run live polls, surveys, quizzes, trivia, and Q&A sessions. With Polly, teams can instantly capture feedback and boost participation in meetings, all while making data-driven decisions in real-time. It includes features like live audience upvoting, question moderation, anonymity controls, and pre-scheduled polling to facilitate seamless engagement. Polly also offers a variety of customizable templates for various use cases, such as team check-ins and meeting agenda settings, to streamline the process of gathering insights within Teams channels and meetings.
Key Features:
- Live Q&A with Moderation & Upvoting: Manage live Q&A sessions effectively with moderation and audience upvoting to focus on key topics.
- Customizable Quizzes: Create quizzes either on the fly or in advance to engage participants in meetings.
- Instant Feedback Collection: Capture immediate feedback through polls and surveys, with options for anonymity to encourage candid responses.
- Scheduled Polls & Automated Reminders: Schedule polls to go live hours, days, or weeks in advance and automate reminders to increase response rates.
- Pre-Meeting Trivia: Break the ice with trivia games to boost engagement before, during, or after meetings.
- Comprehensive Templates: Access a range of templates designed for engagement pulses, remote team check-ins, meeting agendas, and more.
- In-Meeting Tab Integration: Add Polly directly as a tab in Teams meetings for easy poll creation, management, and result sharing.
#8. LucidChart – Idea Visualization and Collaboration
Lucidchart for Microsoft Teams enables seamless collaboration on a variety of diagrams, such as flowcharts, wireframes, and org charts, directly within the Teams platform. With real-time editing, commenting, and access to over 1,000 customizable templates, Lucidchart empowers teams to visualize ideas and processes more effectively. The app allows you to add Lucidchart documents as tabs in Teams channels, enabling direct interaction without leaving the platform. It also integrates with other platforms, supports importing and exporting in multiple formats, and includes Copilot support for quick diagram searching and access.
Key Features:
- Real-Time Diagram Collaboration: Collaborate on flowcharts, mockups, and network diagrams with team members in real-time, directly in Teams channels.
- Extensive Template Library: Access and customize over 1,000 templates for various types of diagrams and visual workflows.
- Embedded Editor in Teams: Add Lucidchart documents as tabs in Teams channels, enabling direct editing and commenting without leaving Teams.
- Multi-Platform Integration: Seamlessly integrates with other platforms, supporting workflow transitions and diagram access from Outlook and Microsoft 365.
- Import & Export Capabilities: Import diagrams from Visio or other services, and export to multiple formats, including PDF, PNG, and Microsoft Visio.
- Enhanced Search with Copilot: Utilize Microsoft 365 Copilot to search for specific diagrams quickly and efficiently within Teams.
- Cross-Browser Compatibility: Access and use Lucidchart across multiple web browsers for flexibility in how and where you work.
#9. Evernote – Notetaking and Collaboration
The Evernote app for Microsoft Teams integrates note-taking, organization, and collaboration directly within the Teams environment, helping to enhance team communication and productivity. By embedding Evernote notes into Teams channels and conversations, users can share ideas, add context to discussions, and work seamlessly without leaving Teams. The app offers easy search and sharing of notes, improves cross-functional alignment, and saves time by syncing changes instantly. Teams can access all Evernote features, turning chats into actionable sessions for improved organization and accelerated results.
Key Features:
- Integrated Note Sharing & Collaboration: Share Evernote notes in Teams channels and conversations to add context and facilitate collaborative discussions.
- In-Teams Note Access & Search: Quickly find and share notes directly within Teams, eliminating the need to switch between apps.
- Pinned Notes for Context & Alignment: Pin objectives, deliverables, and key metrics to conversations for better cross-functional understanding and alignment.
- Real-Time Syncing across Platforms: All note changes stay synced, ensuring that conversations and shared content are always up to date.
- Support for Rich Content Sharing: Share diverse content, from meeting minutes to whiteboard images, and offline documents through Teams.
- Chrome, Safari, & Desktop Support for Editing: Notes can be edited within Teams when using Chrome, Safari, or the Teams desktop app.
#10. Zapier – Connect Tools and Automate
Zapier for Microsoft Teams empowers users to connect their favorite apps and automate workflows without any coding. The platform supports thousands of apps like Google Sheets, Salesforce, HubSpot, and Facebook Pages, allowing teams to create Zaps—automated workflows—that trigger actions within Teams based on events from other apps. Users can create channels, set up notifications, send messages automatically, and receive alerts for mentions, streamlining collaboration and improving efficiency.
Key Features:
- Automated Workflows (Zaps): Create workflows that automate actions across Microsoft Teams and thousands of other apps without coding.
- Cross-App Notifications: Automatically send updates to Teams channels based on events from other connected apps.
- Effortless Channel Management: Automatically create new Teams channels, set up tabs, and invite users based on triggers from other apps.
- Real-Time Alerts: Receive alerts for mentions or chat messages in Teams to stay on top of important communications.
- No-Code Automation: Build powerful automations within Teams quickly, with no manual work or technical expertise required.
- Flexible Free & Paid Plans: Zapier offers a free forever plan and scalable paid plans to fit different automation needs and usage levels.
Conclusion
By integrating these top 10 Microsoft Teams apps into your daily workflows, your team can streamline operations, enhance collaboration, and improve overall productivity. Whether your focus is on project management, IT support, data visualization, or creative collaboration, Microsoft Teams’ diverse ecosystem of apps enables you to tailor your workspace to fit your specific needs. Harnessing the power of these tools can transform how your team works together, helping you stay organized, informed, and agile in an ever-evolving digital landscape. Make the most of Microsoft Teams by exploring these apps and optimizing your team’s productivity today.
Try Out a Top 10 Microsoft Teams App
Tikit is a Microsoft-aligned ITSM Platform that matures as your organization adopts more Microsoft 365 technology and takes advantage of native integrations with products like Power Automate, Power BI, Azure AD, and Intune. It removes barriers between users and data, which improves the employee experience for agents and end users alike. Want to learn more about Tikit? Check out this demo video and try Tikit in a 14-day free trial. We are so confident in Tikit’s capabilities, we’ll set it up for free to ensure you are getting the most out of your free trial. Schedule your complimentary setup call today. Want to see what’s coming for Tikit or provide input on new features you’d like to see? Check out the Tikit roadmap here to submit new ideas and upvote existing requests.
