We’re Here to Ensure You’re Setup for Success
With Tikit, you can install and configure your Service Desk quickly and easily, in 90 minutes or less. When quick and easy won’t cut it, Tikit offers expert setup assistance for every free trial to make sure you’re set up for success.
Setting up SaaS software is easy these days, but there’s something different about a Service Desk. It’s not just about features. A Service Desk is a vital part of a company’s infrastructure and processes. At Tikit, we’re committed to helping you realize the value of your Service Desk with:
- Expert Setup Help
In one call, a Tikit expert will either walk you through every essential configuration step or will check to make sure you have properly completed your own configuration.
- Advice on Best Practices
Not sure if your automation logic is right? Want to configure custom templates? Your Tikit expert can teach you how to use features according to proven best practices.
- Realize Value Faster
Maximize your free trial period by starting with a fully configured Service Desk implementation from day-one. Achieve success with Tikit before you buy.
How Your Free Tikit Setup Works
The Tikit Team is available to schedule your free setup call ASAP. You can fill out the form below and someone from the Tikit Team will be in touch within 1 business day to schedule your complimentary setup call.
We’ve made Tikit incredibly easy to install and configure. So easy, we’re willing to do it for you. For free! When you finish the free setup call, the following items will be configured so you can start ticketing in Teams right away.
Microsoft Teams Overview
Quick review of terminologies and features of Microsoft Teams that make it the ideal location for your Service Desk.
Users and Groups
Confirm all users are setup and create support groups, if needed.
Teams Triage Channel
Confirm you have a triage channel setup in Teams.
Multi-Department Setup
Create your first non-IT department team in Teams, if needed.
Teams Virtual Agent
Install Ticket Virtual Agent and create your first KB for ticket deflection.
Email Connector
Configure and test your email connector.
InTune Connector
Configure and test your Intune connector.
Power BI Connector
Configure your Power BI connector and implement one templated dashboard.
Power Automate Connector
Configure your Power Automate connector and implement one templated workflow.
What Makes Tikit Different?
- Microsoft 365 Authentication
Your users and permissions are already setup across Microsoft 365. This gives Tikit a headstart on what is usually the most tedious part of implementing a Service Desk.
- No-Code Configuration
Create automations, SLAs, form templates and much more without the need for developers. Configure Tikit to your organization’s unique requirements without code.
- Seamless Microsoft Integrations
Use Tikit’s native Microsoft cloud connectors for apps like Intune and Power Automate to break down barriers between users and data across your Microsoft 365 environment all while building on your existing M365 investment.
Explore Tikit's Premium Features
Unlimited Users
Easy To Maintain
User Friendly
Single Sign-on With Microsoft 365
Powerful Settings
Easily Attach Files & Documents
Frequently Asked Questions
How Much is This?
Tikit is so easy to setup that we’re willing to offer this setup call at no cost.
Do I Need to Provide a Credit Card?
Just like our trial, this is completely free and no credit card is required to get started.
Do I Have to Buy Tikit After Free Setup?
Purchasing the Tikit solution is optional at the end of the free trial period. We do not require a credit card for either the trial or the free setup.
What Other Help is Available After a Free Setup Call?
Tikit has a dedicated support and onboarding team there to answer your questions and ensure you are setup for success. Additionally, you can find helpful resources and guides on our Tikit help website: https://help.tikit.ai/.
What Happens to My Setup When My Trial Expires?
You have twenty one (21) days from the expiration of your Tikit trial to complete your purchase and retain your setup configurations. If you purchase after five days, you will need to re-configure Tikit. For any additional purchase questions, please reach out to the Tikit Team at team@cireson.com
Will I Get a Recording of My Free Setup Call?
Yes, this call is being recorded and will be available in Teams to revisit as much as needed.
Why Do I Have to Bring a Microsoft Admin to this Call?
In order to provision Tikit, you must have admin permissions in your organization’s Microsoft 365 tenant. We require an admin be present on this call to ensure we can provision and setup your instance properly without disruption.
How Do I Buy Tikit?
Check out our pricing options to determine what is right for your organization. Don’t worry, we won’t charge you until your full two-week14-day trial is up. Once you have selected the best plan for your organization, learn more about how to manage the billing process here: https://help.tikit.ai/articles/manage-billing/.
